Library Technician

** Permanent part time role, 18.75 hours per week**:

- ** Band 4 role**:

- **Deliver an excellent experience across our libraries**

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

**What you’ll be doing**:

- Provide excellent customer service on the customer service desk.
- Issue and return all formats promptly and efficiently.
- Answer phone calls promptly and provide the appropriate service, such as phone renewals.
- Collect payments such as for damaged materials.
- Respond promptly and accurately to enquiries, including complaints.
- Register new library members and issue replacement library cards.
- Take bookings for computers and library activities.
- Actively promote the library resources to the community.
- Supervise Library Officers, work experience and community service student/s as required.
- Perform reconciliation of branch cash takings in accordance with council procedures.
- Report branch IT issues in accordance with procedures.
- Troubleshoot library computers and hardware as appropriate.
- Report any branch issues to the team leader.
- Under guidance of Team Leader, actively contribute to localised collection maintenance, including reallocating and withdrawing materials to ensure the collection is in order.
- Tidy shelves to ensure high standard of library presentation.
- Ensure stock in poor condition is put aside for checking by librarians in accordance with library procedure and Collection development policy.
- Work as part of the team to provide relevant, well maintained collections.
- Report on program, activities and events outcomes.

**The skills and experience you’ll bring to the role**:

- Diploma of Library and Information Services (Library Technician) or equivalent post-secondary qualification
- Strong customer service skills with and ability to deal with challenging customers and present a positive Council image.
- Ability to plan and facilitate early years programs in a public library setting.
- Demonstrated knowledge of and ability to use a variety of computer hardware and software; including electronic and print based information resources.
- Demonstrated ability to convey computer and library literacy to the community.
- Ability to work in a team environment.
- Valid Working with Children Check.
- Ability to work in multiple sites across the municipality.

**Why Hume City Council?**

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:
**We’re better, every day**: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

**We’re in it together**: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

**We show up**: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

**All for Hume**: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.