Client Success Lead

3 weeks ago


Brisbane, Australia First Focus Full time

First Focus is Australia's **best **mid-market Managed Service Provider, bar none. We are **growing **fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to **win **new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic **culture**, clear **vision** and strong **leadership**. We only hire the best people, and are a looking for a senior IT professional with a deep understanding of both Managed Services and the needs of larger clients.

**Role**
This will be a very hands-on role - you'll be in front our customers a lot. You will nurture relationships, create partnerships and deliver on promises to clients. We are looking for a highly intelligent and motivated person, capable of knowing when and how to rip up the rule book to drive continual improvement and innovation while maintaining effective process and control. If you are looking for a role where you can make a difference, where your input is valued and where every day brings new challenges and rewards, this may be the role for you.

**Requirements**:
If you at the top of your game in a large MSP, MSSP or integrator and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following three things are **non-negotiables**:

- You must have history and demonstrable competence delivering at the highest level within a large **MSP**, MSSP, integrator or other service providing **IT business**:

- You must be able to demonstrate success **converting opportunities** with enterprise scale clients and experience selling into **C-Suite Executive**:

- Outstanding **customer relationship builde**r and proven track record of **account management** and **account farming** (5 years+)
- Your **values **must resonate with ours. Our values can be found on the First Focus website on the About Us page

**Benefits**

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

- Competitive package, 100% salary, 0% commission
- All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
- First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
- ‘**Never Stop Growing**’ is deeply imbedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
- Staff are encouraged to take advantage of our weekly internal training sessions and library
- Opportunities for personal and professional development with our FastTrack mentor program
- We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
- Option of a Tesla company car as part of your ongoing employment package (conditions apply)
- $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
- Complimentary membership with Women in Technology (WiT)
- Regular social events and a great team culture



  • Brisbane, Australia Isentia Full time

    Service delivery & client support to ANZ clients across varied industries - Work hours are 7am - 3pm - Hybrid - Office and Home-based Isentia is the Asia-Pacific region's leading media intelligence company; empowering clients to understand their brand and reputation. Our clients are diverse, ranging from globally renowned brands right through to government...


  • Brisbane, Australia Flywire Full time

    Company Description* Are you ready to trade your job for a journey? Become a FlyMate!* Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform,...

  • Customer Success Lead

    3 weeks ago


    Brisbane, Australia MCG&Co. Full time

    **About Our Client** Our client is a leading education organisation passionate about setting primary and high school students up for success in a world where technology world where technology touches every aspect of their lives. The company delivers coding and robotics workshops to primary and high school students as either during or after school, school...


  • Brisbane, Australia Forwood Safety Full time

    Enhance Your Career Journey at Forwood! Opportunities for a Client Success Manager Forwood is a global organisation comprising of a team of passionate, values driven professionals with a laser focus on fatality prevention. We have created a robust SaaS-based Critical Risk Management System that has changed the way safety is managed in every industry. Our...


  • Brisbane, Australia Scout Talent HQ Full time

    **Exciting opportunity for someone who thrives in building relationships** - **Be part of an inspired team who prioritises recognition and reward** ***: - **Enjoy flexible working options (including WFH) in a culture of learning and development** *** - **Join our rapidly expanding team in a global organisation** *** **Who are we**: At Scout Talent, our...


  • Brisbane, Australia FireMate Full time

    Do you have experience using the **FireMate software solution?** Would you like to utilise that experience by joining the FireMate team and helping other clients maximise our solution's benefits? Do you want to take your career into a company **offering fast career development and progression?** Do you like wearing red Converse shoes? **Did you answer...


  • Brisbane, Australia FiltaGlobal Full time

    Work for a rapidly expanding specialist agency in Australia. - Join a dynamic team of talented, motivated niche specialists. - Learn from experts in the international eCommerce agency and take advantage of a clear, unrivalled international career path in digital marketing. - $65,000 - $70,000 per annum - Full-Time Role **About the Company** They are a...

  • Client Success Manager

    7 months ago


    Brisbane, Australia Huntd Recruitment Full time

    Clear career progression path - opportunity for growth - Monday to Friday only! This is a great opportunity for a **Senior Property Manager, Office Manager, Strata Manager** or **Sales Administrator** to take the next step in their career. Our client is a premium Real Estate Outsourcing company that provides agencies around Australia with administrative and...


  • Brisbane, Australia VALD Full time

    Are you a health or performance professional thinking about a career change? Are you passionate about how technology can help progress your profession? If you have experience working in a clinical or high-performance setting and are a physiotherapist, athletic trainer or strength and conditioning coach, a role as a Client Success Manager at VALD could be...


  • Brisbane, Australia Houst Full time

    We're Houst A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We’ve grown fast. Since launching in 2015, we’ve partnered with thousands of happy hosts, helping them to make important earnings. The business has now expanded...

  • Boilermaker

    7 months ago


    Brisbane, Australia Workforce Success Full time

    **Boilermaker** **About the Role -** Our client is looking for **Boilermakers **to join their production team in the new year to manufacture custom dump trucks for the mining industry southside of Brisbane. These are long term leading to **permanent positions**! **Call Lee NOW on 0402 304 982** **Duties Include -** - MIG & flux core welding - Medium to...

  • Boilermaker

    6 days ago


    Brisbane, Australia Workforce Success Full time

    **Boilermaker** **About the Role -** Our client is looking for **Boilermakers **to join their production team in the new year to manufacture custom dump trucks for the mining industry southside of Brisbane. These are long term leading to **permanent positions**! **Call Lee NOW on 0402 304 982** **Duties Include -** - MIG & flux core welding - Medium to...

  • Boilermaker

    7 months ago


    Brisbane, Australia Workforce Success Full time

    Located Rocklea, Wacol, Crestmead, Capalaba, and Murarrie **Boilermaker Roles all over the South Side of Brisbane** **About the Role -** Our clients are looking for **Boilermakers **to join their production team in the new year to manufacture custom dump trucks for the mining industry southside of Brisbane. These are long-term leading to **permanent...

  • Boiler Maker

    7 months ago


    Brisbane, Australia Workforce Success Full time

    Temp to Permanent - Stainless Steel - Production Machinery, Fixed Plant, Packing Machinery Our client has a Boilermaker positions available in their team. Working with the fabrication of new machinery, parts and components **Rate**:$45.00 Per Hour + Penalties **Duration: Leading to Permanent** **Location**:Crestmead **Licences & Requirement**:Trade...

  • Site Boilermaker

    7 months ago


    Brisbane, Australia Workforce Success Full time

    **Site Boilermaker** **Call Lee NOW on 0402 304 982** **About the Role -** Our clients are seeking an experienced Site Boilermaker for a long term permanent role working mainly in the Port of Brisbane and Eastern Suburb areas! **Duties Include -** - Stick and MIG welding - Upgrades and repairs to a variety of equipment - Cranes & port equipment -...

  • Office & Sales Admin

    7 months ago


    Brisbane, Australia Workforce Success Full time

    Full-time permanent role - Immediate start - Global manufacturer **Admin in Archerfield and Yatala** Two of our clients are currently looking for an Office & Sales Admin based in Archerfield and a Service & Maintenance Administrator based in Yatala. Our clients are Australia's leading manufacturers of heavy machinery that serve the construction and mining...


  • Brisbane, Australia Resourceful Recruitment Full time

    Join an employee-owned business thats seen immense growth & success - Lead a dynamic and collaborative water resources team - Partner with local and national clients on a solid project pipeline **Are you a water resources engineer wanting to take your career to new heights? Then this is your chance to be the QLD Client Lead at a well-established,...

  • Client Engagement Lead

    4 months ago


    Brisbane, Australia Achieve Australia Full time

    Over 70 years servicing Sydney, now expanding to Brisbane - Non-for-profit organisation - Competitive salary and employee benefits, including salary packaging options Achieve Australia is expanding its services to Queensland! With over 70 years of experience serving Sydney and Northern NSW, we’re excited to bring our expertise to Brisbane and build on the...


  • South Brisbane, Australia CitrusAd Full time

    **Job Description**: Launched in 2017, CitrusAd was purposely built with a retailer-first focus creating incremental revenue opportunities through a best-in-class technology platform and a services division to create and develop leading Publisher Monetization programs. This winning combination of tech and highly experienced services allow us to unleash the...

  • Client Account Lead

    7 months ago


    Brisbane, Australia Avanade Full time

    Come join us As a Client Account Lead within Avanade you are responsible for the client and the client relationship while focusing on sales, revenue, delivery, and client satisfaction. You build, own, and maintain the client Account Plan for Avanade and, drive integration with Accenture and Microsoft (Avanade’s parent companies). Skills and experiences -...