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Regional Service Coordinator, Wa
4 months ago
**Regional Service Coordinator, WA**:
- Admin / Secretarial / Office Support
- Administration
- Perth
- Permanent / Full Time
13/2/2023
- STABLE, LONG TERM POSITION
- GREAT TEAM ENVIRONMENT
- MONDAY-FRIDAY - WANGARA LOCATION
- Our client is a global manufacture of packaging equipment that services the FMCG industry on a national level. With their Australian Head office in Melbourne they have offices in NSW, QLD and WA. They are a high end manufacture who have been supporting their customers for over 50 years. This role is now available due to the current encombant leaving for travel.
- Reporting directly to the State Manager, this role is a scheduling position for the WA Service Technicians as well as quoting, supporting customers and invoicing.
- Key responsibilities include:
- Provide first level phone support to customers with technical queries,
- Manage SAP planning board and booking Service Orders,
- Book service calls on SAP, ensure the appropriate Technicians go to the correct locations, liaise with customers and advise of planned dates for work, prioritising workloads,
- Promote/sell/secure Spare Parts orders from existing customer base through a relationship based approach,
- Manage bookings of breakdowns, installations and service visits with external stakeholders,
- Prepare and process SAP orders and transactions in an effective, accurate and timely manner,
- Provide a technical presence when customers call to place orders for spare parts,
- Be responsible for all aspects of State based invoicing.
- Develop relationships with the customer and increase spare parts revenue in line with targets,
- Be the first point of call for “Book Technician” calls,
- Liaise closely with Global Head office in Germany and third party suppliers to ensure best delivery times available are secured on spare parts orders.
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