Technical Claims Specialist

3 weeks ago


Melbourne, Australia Link Group Full time

**Overview of the role**

An exciting opportunity exists for someone with a background in claims handling who has assessment experience, technical skills and an ability to coach and mentor assessors.

Furthermore, they are also engaged to support change initiatives, claim reviews and audit functions and work alongside key stakeholders Australian Super and their insurer.

**This is a permanent full time role that would suit a Senior or experienced Claims Assessor ready to take that next step and allows for flexible/hybrid working conditions.
**Key Accountabilities and Main Responsibilities**
- Ability to coach and mentor both existing and new starters assessors as they progress through their delegated authority limits.
- Being a point of contact for any technical or adhoc queries from the Assessments department.
- Reviewing claims and providing verbal and written feedback to both new and existing assessors to assist with their learning and development.
- Providing written claim reviews of escalated, ageing and complex claims to achieve timely outcomes for members.
- Delivery of training and workshop uplift sessions to the department.
- Analysing and Identify trends and recommending viable solutions.

**Experience & Personal Attributes**
- Demonstrated assessment skills including advanced knowledge of product and policy, medical, claim audit functions, system and legislation impacting the life insurance industry.
- Prior experience in training, mentoring and coaching assessors with an ability to motivate and provide constructive feedback in a learning environment.
- A problem solver with an ability to look at claims from a different perspective and drive for quality assessment outcomes that benefit members.
- Thorough experience of group or retail insurance products.
- Strong time management with the ability to co-ordinate multiple activities at any given time
- Impeccable written and verbal competency with the capacity to deal with differing personality types and skill levels.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.



  • Melbourne, Australia TAL Full time

    Company Description **Claims Technical Specialist, Direct Claims** - Join Australia’s No.1 Life Insurer - Focus on customer service, achieving better health outcomes and driving thought leadership - Career progression and excellent employee benefits **Job Description**: The Claims Technical Specialist is responsible for providing technical advice,...


  • Melbourne, Australia TAL Full time

    **Company Description** Welcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...


  • Melbourne, Australia TAL Full time

    **Company Description** Welcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...


  • Melbourne, Australia Gallagher Full time

    **Introduction**: Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting...


  • East Melbourne, Australia Blake Oliver Consulting Full time

    An East Melbourne based boutique Brokerage with an incredibly strong reputation is seeking a Technical Claims Specialist to join their team. Located close to public and offering some excellent benefits including hybrid working this is an opportunity not to be missed for those looking to work closer to home. As a Technical Claims Specialist, you will handle...

  • Technical Specialist

    5 months ago


    Melbourne, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Technical Specialist

    4 months ago


    Melbourne, Australia EML Group Full time

    Technical Specialist EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows...


  • Melbourne, Australia Kennedy Reid Full time

    Management of liability litigated claims in the motor space - Role can be based in Sydney, Melbourne or Brisbane - Career progression opportunities available and WFH flex following probation **The Role**: Our client is a national leader in the Motor insurance industry. They are seeking a Litigated Claims Specialist with a general insurance background to...

  • Technical Specialist

    7 months ago


    Melbourne, Australia EML Group Full time

    Technical Specialist EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows...

  • Technical Specialist

    17 hours ago


    Melbourne City Centre, Australia HAYS Full time

    Technical Specialist - Workers Compensation - $90,000 - $115,000 + Super. **Your new company** You will be joining one of the oldest and most trusted Personal Injury Insurers in Australia. This organisation is firmly established as one of the best Insurers in its sector and is looking to add a Technical Specialist to one of their Case Management...

  • Claims Specialist

    2 weeks ago


    Melbourne, Australia Safety People Full time

    Hybrid working conditions offered - 12 Month fixed term contract - Work for a leading food retailer Job Title: Claims Specialist (End to End Case Officer) Our client is seeking an experienced Claims Specialist to join their team on a 12-month fixed-term contract basis. As a "Floating" Claims Specialist, you will backfill portfolios when others are on leave...


  • Melbourne, Australia Fuse Recruitment Full time

    Technical Claims Lead - **Location**: - Melbourne - Victoria - **Work Type**: - Permanent - **Salary**: - $120,000.00 - $130,000.00 Annual - **Reference**: - BH-22864 - A rare opportunity has arisen for an experienced **Technical Claims Lead** to join a highly reputable brokerage based in the inner South East. Our client is a rapidly expanding business...


  • Melbourne City Centre, Australia EML Full time

    **Technical Specialist**: VIC - Melbourne CBD Workers Compensation Part Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and offer competitive...

  • Technical Manager

    3 days ago


    Melbourne, Australia Gallagher Full time

    About Us: Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today...

  • Technical Specialist

    7 months ago


    Melbourne City Centre, Australia EML Full time

    **Technical Specialist**: VIC - Melbourne CBD Workers Compensation Full Time EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000...

  • Technical Specialist

    7 months ago


    Melbourne City Centre, Australia EML Full time

    **Technical Specialist**: VIC - Melbourne CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and offer competitive...

  • Technical Specialist

    3 weeks ago


    Melbourne City Centre, Australia EML Full time

    **Technical Specialist**: VIC - Melbourne CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are growing our business and with this expansion a number of opportunities are now available. With over 3900 employees nationwide and ongoing growth plans, now is the time to join. We truly...


  • Melbourne City Centre, Australia EML Full time

    **Technical Specialist**: VIC - Melbourne CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are growing our business and with this expansion a number of opportunities are now available. With over 4000 employees nationwide and ongoing growth plans, now is the time to join. We truly...

  • Technical Specialist

    2 weeks ago


    Melbourne City Centre, Australia EML Full time

    **Technical Specialist**: VIC - Melbourne CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are growing our business and with this expansion a number of opportunities are now available. With over 4000 employees nationwide and ongoing growth plans, now is the time to join. We truly...


  • Melbourne, Australia McLarens Global Full time

    **The Opportunity**: Due to continuing growth in our Melbourne office, we have an exciting opportunity for a full time Technical Claims Assistant. Reporting to the Executive Loss Adjuster, your overall responsibility will be to provide support to Loss Adjusters and the central billing team, aiding the office’s efficiency and productivity in the handling...