Product Support Specialist
5 months ago
**Benefits**
- ** Wage + super + Company Biannual Bonus**:
- ** Access to free OEM training and benefits**:
- ** Exclusive staff discount on a range of goods and services**:
- ** Permanent Full-Time Position in a leading OEM with long-term job security**:
- ** Supportive management who values your input in finding new and improved ways to achieve success**:
- ** Be a part of a leading OEM that genuinely values and ensures everyone is happy and safe at work**
**The Opportunity**
**HCA's Perth (Forrestdale) Branch** has an opportunity for an experienced and motivated Technology Systems Specialist to join our dynamic **Fleet Management System** team.
Reporting to the National Operations Manager, the core focus for this position will be to **plan, coordinate, QA and support the current and future deployments of mining technology systems to our customers.**
To be successful in the role, a **trade qualification in light vehicle mechanics, automotive electrical, electronics or communications technician is essential.**
**Your main responsibilities will include**:
- Play a role in the planning, coordination, QA and supporting Mining Systems to our clients in the mining industry
- Work with our suppliers to design and procure non-standard bracketry and installation components.
- Work with our installation team to install Mining technology Systems to heavy mining equipment, setting and maintaining an OEM level of quality.
- Commissioning and QA of mobile mining technology systems
- Provide hardware and system upkeep training to customers.
- Provisioning of new customers including onboard software installation.
- Project documentation to an OEM standard.
- Diagnosis of reported issues and accurate database management with resolution reporting
- Staying current with your knowledge of the WencoLite and WencoMine FMS and HPMG systems.
**To be successful in this role you**:
- Will have an understanding of networking protocols and technologies (WAN, LAN & Wireless)
- Will have a trade qualification in automotive electrical, electronics or communications
- Have supervised project hardware installations
- Must have the strong level of written and verbal communication skills
**About Us**
Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries. At the heart of HCA's trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.
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