Team Member

4 months ago

Parramatta, Australia Westpac Full time

**Team Member, Payment Service and Operations - 46309**
- **Full time | Permanent**:

- **Parramatta Location**

**How will I help**

As a Team Member in Payments Service and Operations (PSO) you will assist our internal and external customers across a number of customer segments supporting International payments and investigations.

This role will also include the investigation of Day 2 outstanding items across the PSO business which includes being the central source of information for all International payments that have been sent or received which require investigation for multiple reasons.

There is also servicing component within this role which consists of inbound and outbound calls for both internal and external customers as well as managing customer complaints in line with the Westpac group standards.

This role operates Monday to Friday between 9am to 6pm. The role is currently working hybrid with minimum 2 days in office 3 days’ work from home, however this is dependent on business and operational needs.

**What’s in it for me?**
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

To be successful in this role, you will need:

- Exceptional customer service skills
- experience across banking/ Financial Services is ideal
- The ability to stay calm in complex situations
- Excellent communication skills - both written and verbal to provide a high standard of phone etiquette and build strong stakeholder relationships
- Able to take initiate and thrive in challenges
- Flexible as overtime will be occasionally required
- Able to take initiative and adapt to workplace change International payments and investigations experienced ( desirable)

**What is it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits.

**How do I Apply?**

Start here. Select the **APPLY **or **APPLY NOW **button.

**_Do you need reasonable adjustments during the recruitment process? _**- Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants. _**(For Internal posting only)

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