Team Member

6 months ago


Parramatta, Australia Westpac Full time

**Team Member, Payment Service and Operations - 46309**
- **Full time | Permanent**:

- **Parramatta Location**

**How will I help**

As a Team Member in Payments Service and Operations (PSO) you will assist our internal and external customers across a number of customer segments supporting International payments and investigations.

This role will also include the investigation of Day 2 outstanding items across the PSO business which includes being the central source of information for all International payments that have been sent or received which require investigation for multiple reasons.

There is also servicing component within this role which consists of inbound and outbound calls for both internal and external customers as well as managing customer complaints in line with the Westpac group standards.

This role operates Monday to Friday between 9am to 6pm. The role is currently working hybrid with minimum 2 days in office 3 days’ work from home, however this is dependent on business and operational needs.

**What’s in it for me?**
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

To be successful in this role, you will need:

- Exceptional customer service skills
- experience across banking/ Financial Services is ideal
- The ability to stay calm in complex situations
- Excellent communication skills - both written and verbal to provide a high standard of phone etiquette and build strong stakeholder relationships
- Able to take initiate and thrive in challenges
- Flexible as overtime will be occasionally required
- Able to take initiative and adapt to workplace change International payments and investigations experienced ( desirable)

**What is it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits.

**How do I Apply?**

Start here. Select the **APPLY **or **APPLY NOW **button.

**_Do you need reasonable adjustments during the recruitment process? _**- Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants. _**(For Internal posting only)


  • Team Member

    1 month ago


    Parramatta, Australia Grill'd Full time

    **Team Member - Restaurant** Grill'd isn't just about nutritious burgers; it's an incredible hospitality experience powered by our vibrant team members. With over 170 locally-minded restaurants nationwide, we're seeking enthusiastic individuals to join as a crew member at Grill'd in Westfield Parramatta! **The Perks**: - Gain valuable accredited...

  • Team Member

    7 months ago


    Parramatta, Australia Grill'd Full time

    **Team Member - Restaurant** Grill'd isn't just about nutritious burgers; it's an incredible hospitality experience powered by our vibrant team members. With over 160 locally-minded restaurants nationwide, we're seeking enthusiastic individuals to join as a crew member at Grill'd in Parramatta, Baulkham Hills, Blacktown, Wetherill Park, Penrith and Rouse...

  • Team Member

    1 month ago


    Parramatta, Australia St.George Full time

    **Team Member - Settlements - Contractor** **Support Customers in moments that matter! **How will I help? As a Settlements Team Member, your role will entail: - Assisting internal and external stakeholders with loan documentation and verification. - Ensuring all the documents have been correctly executed and there are no discrepancies.Provide support and...

  • Team Member

    3 months ago


    Parramatta, Australia Westpac Group Full time

    **Team Member - Contractor** **Join a team dedicated to exceeding customer expectations and driving the Service Revolution** **How will I help?** Our Operations Team is seeking Team Members like you! You will play an integral role in fostering a cohesive team environment and building strong relationships across different teams within Operations and...

  • Team Member

    7 months ago


    Parramatta, Australia Westpac Full time

    **Team Member** **Full-Time: Max-Term Contract 12months** **Hybrid Working Model (6 weeks on-site training)** **Location: Parramatta** **How will I help?** As a Consumer Finance Operations team member, you play an integral role in the development of a cohesive team environment and in building effective relationships with business partners across other...

  • Team Member

    3 months ago


    Parramatta, Australia THE REJECT SHOP Full time

    The Reject Shop is a well-known and loved Australian discount variety retailer that is ASX listed and that has been in operation for over 35 years. Are you passionate about helping customers and working in a fun environment? Then this is the perfect job for you! You will be an integral part of our dynamic team, responsible for assisting customers,...

  • Team Member

    2 months ago


    Parramatta, Australia Westpac Group Full time

    **Role - Team Member** - Permanent - Parramatta Location - Hybrid Working Model - Parramatta Office + WFH **How will I help?** This role directly contributes to the Westpac Vision of Helping Australians Succeed with the principal purpose of this role being to provide our customers with an exceptional customer experience whilst fulfilling their...

  • Team Member

    2 months ago


    Parramatta, Australia Westpac Group Full time

    Business Lending Operations Team Member 9 Month initial ContractBased in Paramatta How will I help?Business Lending Operations is part of Group Operations, providing support to internal and external customers. The key objective is to provide a high standard of customer service and to offer a seamless end to end process for our customers banking needs....

  • Team Member

    2 months ago


    Parramatta, Australia Nandos Full time

    You might already know us as the home of PERi-PERi chicken but we're really a people-first, chicken-second kind of place! As a restaurant Team Member, you’ll be able to find your fit in our rockstar crew - whether you’re the host who warmly welcomes customers and sets the vibe, or the flame-wrangler in the kitchen perfecting the mouthwatering art of...

  • Team Member

    1 month ago


    Parramatta, Australia St.George Full time

    Team Member - Settlements – ContractorSupport Customers in moments that matter!How will I help?Mortgage Operations team are seeking talented and dedicated individuals to join their expanding team Once fully trained, the successful candidates will use their data entry and customer service skills and work as a team to process pre-settlements documents in a...

  • Team Member

    4 months ago


    Parramatta, Australia Westpac Full time

    **Team Member - 51260** - Location: Sydney - Hybrid Working Model **How will I help?** This role directly contributes to the Westpac Vision of Helping Australians Succeed with the principal purpose of this role being to provide our customers with an exceptional customer experience whilst fulfilling their requests. You will work to ensure you remain...

  • Team Member

    4 months ago


    Parramatta, Australia Westpac Group Full time

    **Team Member: PSO - 51508** - Location: Sydney - Monday - Friday (9am -6pm)/(11:30am - 8:30pm) **How will I help?** The role of Team Member, PSO exists to assist our internal and external customers across a number of customer segments supporting International payments and investigations. You will need to be skilled in both product knowledge and SWIFT...

  • Team Member

    6 months ago


    Parramatta, Australia Westpac Full time

    Full-time permanent role - Flexible work arrangements **How will I help?** The Equipment Finance Operations Team Member is responsible for the completion of activities associated with the post settlement and servicing of equipment finance deals. This includes completing customer administrative requests, attend to daily account finalisation reports,...

  • Team Member

    1 month ago


    Parramatta, Australia Westpac Full time

    **Administration Team Member (Business Lending Operations)** - Permanent full-time position - Based in ParramattaFull time, paid training + hybrid options after six months **How will I help?** As a part of our Business Lending Operations team, you will provide operational and administrative assistance to both internal and external customers, ensuring a...

  • Team Member

    1 month ago


    Parramatta, Australia Westpac Group Full time

    Max-term contract, ending November 2025 - Parramatta locationHybrid working model after training **How will I help?** As a Team Member in our Group Operations (PSO) team, you will assist our internal and external customers with international payments and investigations. Your responsibilities will include supporting with international payments that require...

  • Team Member Parramatta

    2 months ago


    Parramatta, Australia Grill'd Full time

    **Team Member - Restaurant** Grill'd isn't just about nutritious burgers; it's an incredible hospitality experience powered by our vibrant team members. With over 170 locally-minded restaurants nationwide, we're seeking enthusiastic individuals to join as a crew member at Grill'd in Paramatta! **The Perks**: - Gain valuable accredited experience in the...

  • Retail Team Member

    6 months ago


    Parramatta, Australia rebel Full time

    **Retail Team Member rebel Parramatta (New South Wales)** **Sport is calling! Combine your passion for sport and customer service skills as a Retail Team Member at rebel.** **Your typical day** - Providing an in-store experience that inspires and empowers our customers - Engaging with our customers by sharing your product knowledge and experience -...

  • Retail Team Member

    6 months ago


    Parramatta, Australia Macpac Full time

    **Retail Team Member Macpac Parramatta (New South Wales)** Who are we? Macpac is New Zealand's original outdoor brand. Founded in Christchurch in 1973, we've made it our business to show people that life is better when you're outside. Today, we are happy when we're helping people push their boundaries. We're a socially conscious business, and we operate in...

  • Team Member

    6 months ago


    Parramatta, Australia Westpac Group Full time

    **Team Member - Settlements - Contractor** **Support Customers in moments that matter!** **How will I help? As a Settlements Team Member, your role will entail: - Assisting internal and external stakeholders with loan documentation and verification. - Ensuring all the documents have been correctly executed and there are no discrepancies. - Provide support...


  • Parramatta, Australia Westpac Full time

    **Permanent - Full Time**: - **Parramatta, NSW**: - **Hybrid - In Office at Parramatta & WFH** **How will I help?** As a team member Investigations within the Payment Service and Operations team (PSO), you will be responsible for assisting our internal and external customers across a number of customer segments supporting International Payments and...