Manager, Public Accountability

3 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

The State Insurance Regulator (SIRA) within the Department of Customer Service is looking for a Manager, Public Accountability to join our team

**Benefits**
- Fantastic temporary clerk grade 11/12 Opportunity up to 31st July 2024
- Salary range: $134,411- $155,445+ super, commensurate with experience.
- Genuinely flexible working arrangements.
- State of the art offices.
- Wellbeing programs and resources available.
- Excellent career development and learning development opportunities.

**About the team**
This is an exciting opportunity to work in our State Insurance Regulatory Authority (SIRA) who regulates three statutory insurance schemes in NSW.

The Public Accountability team sits within the Strategy and Performance directorate in the Office of the Chief Executive.

The Public Accountability team supports the agency in providing a diverse range of critical enabling services such ministerial and parliamentary support, privacy, and information access and management.

Understand more about SIRA - here.

**Your responsibilities will include**:

- Provide operational direction and leadership to establish and maintain a culture of teamwork, achievement, accountability and a focus on outcomes.
- Ensure that the team is achieving key performance indicators and agreed business outcomes, and that operational procedures and policies are consistent with statutory requirements and government and departmental standards.
- Develop and maintain collegial working relationships with internal stakeholders and customers, other divisions of DCS, other government agencies and external stakeholders and customers, to ensure services and objectives are delivered.
- Contribute to corporate and divisional strategic and operational governance by working with staff, peers and managers to continuously improve the quality-of-service delivery and outcomes and achieve best practice.
- Provide issues management and support, responding to significant or contentious issues to ensure effective resolution with mínimal risk to the organisation.

**About you**:

- A leader who will mentor and engage their team while maintaining a great employee experience.
- An analytical thinker who can think outside the box to solve complex problems.
- A flexible worker who can adjust their capabilities to suit a variety of stakeholders.
- The go to person for reading and interpreting legislation.
- Thrives around people, working towards collaborative relationships with internal and external stakeholders.
- A strong background in public policy, preferably in the regulatory space.

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you

**What we need from you**:
For any enquiries about the role please contact Nicole Stupak via

Salary Grade 11/12, with the base salary for this role starting at $134411 base plus superannuation

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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