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Customer Service Associate Longines Qvb

2 months ago

Sydney, Australia Swatch Group Full time

**About Longines**
Longines - famous for the elegance of its timepieces - is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport.

**The Role**
We are currently recruiting Customer Service Associate for our beautiful Longines Boutique in QVB. Our Customer Service Associate is to be the key customer contact for all after sales services/repairs. This includes liaising with customers in regards to estimation management, the repair process and follow up. Experience within watches is not mandatory as we provide full training but a passion for impeccable customer service and the watch industry will be highly regarded.

**Responsibilities**
Client Interaction
- Excellent communication and customer service skills
- Ensure that the services are presented in a professional manner
- Provide first level of technical assistance to clients

Technical
- Conduct a detailed diagnostic of the timepiece, in order to determine the corrective intervention
- Conduct quality control checks for watches returned from the service centre
- Interacting with clients to ascertain their service needs and propose necessary corrective intervention

Operations
- Perform administrative tasks
- Engage proactive customer follow up procedures advising clients of delays / updates
- Conduct weekly stock take

Retail
- Resolve all client queries and provide solutions
- Be able to sell watches at times when needed
- Assisting with daily stock counts and yearly stocktake
- Track own performance statistics

Training and Product Knowledge
- Develop own knowledge base
- Demonstrate complete knowledge of all product lines
- Understand watch technology; watch movements, calibres by model, “how they work” and relate knowledge to clients as needed/ requested

**Skills and Experience**
- Excellent communication and customer service skills
- A work ethic that understands the importance of going above and beyond to satisfy the clients and exceed their expectations
- Decisive, firm, courteous, customer oriented and able to handle stress
- Impeccable time and organizational skills
- Passion for watches and the Longines brand

Job Reference: SGAU00486

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