Resident Relationship Manager

2 weeks ago

Nowra, Australia IRT Full time

Resident Relationship Manager

**Resident Relationship Manager**

**Location**: IRT Sholhaven**Classification**: Part-time, 24 hours per weekIRT is seeking motivated and results focused Resident Relationship Managers to join the IRT Retirement Villages team being based in the Shoalhaven- Reporting to the Area Manager, the Resident Relationship Manager will establish and ensure robust communications channels are developed between IRT and all internal and external customers, whilst fostering strong relationships.- The Resident Relationship Manager will manage and provide oversight on the contractual arrangements in place for existing and new customers. This role is responsible for ensuring that customers have the appropriate tools and processes available to the live their best life in IRT Retirement Villages.**Other key responsibilities include**:

- Manage all feedback and communications between IRT Retirement Villages and all existing residents; including but not limited to;- Liaising with residents on activities, events and meetings
- Ensuring all necessary communications (internal and external) are issued in a timely manner
- Conduct regular wellness visits to all residents and maintain an updated register
- Manage all communications between IRT Retirement Villages and all new customers; including but not limited to the following;
- Organise and conduct guided tours of the village and unit
- Liaise and provide effective communication and feedback throughout the customer journey process from exit (prior resident) to entry (new resident)
- Build relationships and work in collaboration with key IRT stakeholders among customers
- Monitor and maintain performance against Service Level Agreements in place between IRT Retirement Villages and its customers, flagging any potential issues or areas of improvement
- Responsible for contributing and attaining the sales targets for the respective IRT Retirement Village and liaise with Customer Contact Centre and Marketing as required
- Drive continuous improvement opportunities for IRT Retirement Villages, including but not limited to, expanding on existing and creating new activities and social interactions for residents
- In conjunction with the Area Manager, develop relationships and strategies that assist our residents with information and interaction to the IRT Home Care & IRT Care teams as informed by resident demand

**To be successful you will have**:

- Tertiary qualifications in Retirement Village Management, Frontline Management and Hospitality and/or extensive experience in customer relationship management
- Proven relationship management skills
- Strong communication skills
- Customer oriented mindset

**Why work with IRT?**
- IT equipment provided for this role
- Salary Packaging to boost your take home pay (up to $15, 900 Fringe Benefits Tax year)
- Career pathways and accredited training sponsorship through our RTO the IRT Academy
- My Rewards program with access to a range of discounts on a number of products and services
- Additional day Birthday Leave
- Peer-to-Peer recognition program
- Free Employee Assistance program (EAP)
- Wellbeing program including discounted Gym memberships and Health Insurance

**Agencies

  • Resident Relationship Manager

    2 weeks ago

    Nowra, Australia IRT Full time

    Resident Relationship ManagerResident Relationship ManagerLocation: IRT SholhavenClassification: Part-time, 24 hours per weekIRT is seeking motivated and results focused Resident Relationship Managers to join the IRT Retirement Villages team being based in the Shoalhaven- Reporting to the Area Manager, the Resident Relationship Manager will establish and...

  • Facility Manager

    2 weeks ago

    Nowra, Australia RSL LifeCare Full time

    RSL LifeCare's Jonathan Rogers GC House, are looking for a passionate Residential Manager to step into this rare and rewarding role. The role of Facility Manager is perfect for a natural leader looking for their next challenge; you will maintain the critical balance between service and clinical care, and operational and staffing needs.The Residential Manager...

  • Clinical Care Manager

    3 weeks ago

    Nowra, Australia RSL LifeCare Full time

    Based at Jonathan Rogers GC House in Nowra- Permanent, full-time opportunity working Monday to Friday- A supportive team environment, stable employment, ongoing training & development and the monetary benefits of working for a 'Not for profit' organisation As a Care Manager, you will be based at our Jonathan Rogers GC House residential aged care home in...

  • Retirement Village Officer

    4 weeks ago

    Nowra, Australia IRT Full time

    Retirement Village Officer **Retirement Village Officer** **Classification**: Casual - **Location**: IRT Shoalhaven sites - **Applications Close**: 18 June 2023As a Retirement Villages Officer, you will work closely with the Resident Relationship Manager to ensure residents receive a high level of customer satisfaction. With your exceptional organisation...

  • Retirement Village Officer

    4 weeks ago

    Nowra, Australia IRT Full time

    Retirement Village Officer **Retirement Village Officer** **Classification**: Casual - **Location**: IRT Shoalhaven sites - **Applications Close**: 18 June 2023As a Retirement Villages Officer, you will work closely with the Resident Relationship Manager to ensure residents receive a high level of customer satisfaction. With your exceptional organisation...

  • Retirement Village Officer

    4 weeks ago

    Nowra, Australia IRT Full time

    Retirement Village Officer **Retirement Village Officer** **Classification**: Part-time - **Location**: IRT Greenwell Gardens & Culburra - **Applications Close**: 18 June 2023As a Retirement Villages Officer, you will work closely with the Resident Relationship Manager to achieve compliance and implement value-add experiences for a high level of customer...

  • Retirement Village Officer

    2 weeks ago

    Nowra, Australia IRT Full time

    Retirement Village OfficerRetirement Village OfficerClassification: Casual- Location: IRT Shoalhaven sites- Applications Close: 18 June 2023As a Retirement Villages Officer, you will work closely with the Resident Relationship Manager to ensure residents receive a high level of customer satisfaction. With your exceptional organisation and customer service...

  • Catering Manager-clelland Lodge

    4 weeks ago

    Nowra, Australia Fresh Hope Full time

    _We are looking for an enthusiastic Catering Manager to run our busy kitchen, providing a customer-centred focus with quality and nutritious dining for our elderly residents._ - This position is responsible for providing a varied and nutritional food service, which meets the needs of the aged residents within the residential aged care setting in accordance...

  • Facility Manager

    2 weeks ago

    Nowra, Australia Redstone Recruitment Full time

    Facility Manager - South Coast NSWAs the Facility Manager, you will oversee the daily operations of this small- medium sized residential aged care home based on the South Coast in NSW.In a sought-after site this is a superb opportunity to develop and continue superior, person-centered care to residents. Small medium sized facility Fully accreditated...

  • Catering Manager-clelland Lodge

    2 weeks ago

    Nowra, Australia Fresh Hope Full time

    _We are looking for an enthusiastic Catering Manager to run our busy kitchen, providing a customer-centred focus with quality and nutritious dining for our elderly residents._ This position is responsible for providing a varied and nutritional food service, which meets the needs of the aged residents within the residential aged care setting in accordance...

  • Facility Manager

    2 months ago

    Nowra, Australia Redstone Recruitment Full time

    **Facility Manager - South Coast NSW** As the Facility Manager, you will oversee the daily operations of this small - medium sized residential aged care home based on the South Coast in NSW. In a sought-after site this is a superb opportunity to develop and continue superior, person-centered care to residents. - Small - medium sized facility - Fully...

  • Manager - Reporting & Controls

    2 months ago

    Nowra, Australia Shoalhaven City Council Full time

    Salary: $110,922 - $127,293 p.a. plus 11% Super - Access to Councils Variable Working Hours - Join a team that is committed to creating a positive culture **About the role** This **permanent**, **full**-**time** position sits within Council’s City Performance Directorate, working **35 hours** a week, **Monday to Friday** (9am to 5pm) at the Nowra...

  • Manager - Reporting & Controls

    24 hours ago

    Nowra, Australia Shoalhaven City Council Full time

    Salary: $110,922 - $127,293 p.a. plus 11% Super - Access to Councils Variable Working Hours - Join a team that is committed to creating a positive culture **About the role** This **permanent**, **full**-**time** position sits within Council’s City Performance Directorate, working **35 hours** a week, **Monday to Friday** (9am to 5pm) at the Nowra...

  • Community Capacity Builder

    2 weeks ago

    Nowra, Australia Shoalhaven City Council Full time

    Salary: $71,574 - $98,211 p.a. plus 11% Super - Permanent/Full-Time - Access to Councils Variable Working Hours **About the role** This is a **permanent**, **full-time** position working **35 hours** per week Monday to Friday 9 am to 5 pm. This position is located at the **Nowra Administration Building**. **Duties** Reporting directly to the Lead -...

  • Assistant in Nursing

    4 weeks ago

    Nowra, Australia H1 Healthcare Group Ltd - Australia Full time

    **Responsibilities** - Provide personal care to residents, including assistance with daily living activities such as bathing, dressing, and toileting. - Monitor and assist residents with their medication regime. - Maintain accurate and up-to-date records of resident care. - Support residents with meals and assist with feeding if required. - Maintain a clean...

  • Assistant in Nursing

    3 weeks ago

    Nowra, Australia H1 Healthcare Group Ltd - Australia Full time

    Are you an experienced _**_Assistant in Nursing_**_ looking for a new challenge? _**_H1 Healthcare_**_ is seeking a highly motivated and passionate individual to join our team. This is an exciting opportunity to be part of a fast-paced and dynamic environment. As an _**_Assistant in Nursing_**_, you will be responsible for providing patient care and support...

  • Project Communications

    3 weeks ago

    Nowra, Australia Illawarra Shoalhaven Local Health District Full time

    **Employment Type**: Temporary Part Time - until 30 June 2025 **Position Classification**: Health Manager Level 2 **Remuneration**: $106,142 - $125,241 pro rata **Hours Per Week**: 24 **Requisition ID**: REQ494334 **Applications Close**: 23 June 2024 **What you'll be doing** The role will provide ISLHD Capital Works projects with strategic advice,...

  • BD Manager

    2 weeks ago

    Nowra, Australia Health Staff Australia Full time

    Our client, based in Woodmead is on the hunt for a Business Development Manager. Our client's main business is selling ICT and Cloud solutions. This is for Carrier wholesale. Key benefits:Lucrative salaryMedical and insurance coverageTelecoms and transportation allowancesOur client has a Global presence and is considered one of the 3 largest telco operators...

  • BD Manager

    3 weeks ago

    Nowra, Australia Health Staff Australia Full time

    Our client, based in Woodmead is on the hunt for a Business Development Manager. Our client’s main business is selling ICT and Cloud solutions. This is for Carrier wholesale.  Key benefits:Lucrative salaryMedical and insurance coverageTelecoms  and transportation allowancesOur client has a Global presence and is considered one of the 3 largest telco...

  • Lifestyle Team Leader

    3 weeks ago

    Nowra, Australia Recruitflex Full time

    Our client is one of Australia’s leading providers of residential aged care, community care and retirement living. With a large, dynamic workforce and a fantastic team culture, they deliver personalised, quality care to residents and clients every day. **About the Role**: As a Lifestyle Team Leader, you will be responsible for leading a team of lifestyle...