Retail Supervisor

**Job ID**: 255050

**Date posted**: 23/08/2024

**Our team within IKEA**

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

**What you need to know**

Working at IKEA has its benefits and rewards:

- $28.64 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- Leave entitlements - 5 weeks Paid Annual, Paid Parental, Family & Community and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

- This role is Permanent Full-time, 76hrs/fortnight.
- The internal job tile for this role is Sales Coordinator.
- As our store operates 7 days per week, you will be available to work a mixture of shifts (8:00am - 10:00pm) which include, morning, afternoon, and late nights, as well as every second weekend (both Saturday & Sunday).

**About this work area**

As a Retail Supervisor your responsibilities will include, but are not limited to:

- Supervising and coordinating the daily operation of the team.
- Support daily operational problems and reacting appropriately to urgent issues, escalating to direct manager where necessary.
- Deliver training programmes and workshops and provide co-workers with one-on-one support to secure competence, development and the achievement of learning objectives and department related goals.
- Sharing specialist knowledge of the IKEA product range, services, and tools to secure a high level of competence within the team whilst demonstrating a willingness to take on additional responsibility in this area.
- Encouraging the team to actively sell the department’s top-selling products, prioritised products, and IKEA service products to maximise sales and long-term profitability.
- Keeping the area of responsibility clean, tidy, priced, and fully stocked, and ensuring that the IKEA basic merchandising standards are always in place to give customers a positive shopping experience.
- Analysing and adjusting sales space capacities based on system parameters (sales location management) to secure high stock availability.

As a Retail Supervisor you are or have:

- Experience in a supervising role or extensive experience in home furnishing retail.
- Able to deliver exceptional customer service and foster an inclusive and positive co-worker experience.
- Comfortable with coordinating your team, setting priorities, and delegating responsibility.
- Passionate about people’s everyday life at home and home furnishing, and you enjoy working in a fast-paced and future-oriented environment.
- Able to able to optimise sales through thorough knowledge of the IKEA product range, local market, and customers.
- Have strong attention to detail and be able to develop meaningful relationships through your outstanding interpersonal communication skills.
- Proficient computer skills and an ability to learn about all technical aspects of the IKEA product range.

**We need people like you**

At IKEA, work is so much more than a job. Come join us