Customer Delivery Team Lead

7 days ago


Sydney, Australia Carma Full time

Backed by an ambitious team, the latest technology, first-class customer service and a state of the art test facility, Carma makes buying pre-loved cars a seamless, hassle-free experience. Embrace the chance to be part of a fast-growing business right from the start.

**About the Role;**

We’re looking for a strategic yet hands on people leader to join Carma to shape and manage the Customer Delivery side of the business You’ll work with many internal departments (including production, technology and sales) to coordinate and ensure that we have processes in place to get deliveries optimised, whilst keeping the customer in the heart of everything you do

**Responsibilities;**:

- Own the Customer Delivery function of the business, making sure that cars are delivered to customers on time and exceed expectations
- Work with internal stakeholders, and in particular the product and tech team to improve our processes and make the delivery function scalable without compromising on the customer and employee experience
- Manage and build a team of Delivery Specialists across multiple sites nationally, including hiring, onboarding, training, upskilling, rostering and compliance
- Be accountable for the Carma brand and deliver the best and most seamless delivery, trade-in and return experience for customers, resulting in a high NPS score
- As the face of Carma, the success of you and your team will be dependent on an amazing work environment and culture that you help to shape from the very beginning.

**About You;**:

- Experience managing a delivery and logistics team in a fast-paced environment, ideally across multiple locations
- Experience creating processes and workflows when it comes to transport logistics
- A passion for customer service and continuous improvement
- Ability to multitask and change priorities as neededmaking sure things get done
- Strong business acumen, able to review data and reports and provide insights and actions
- A love of cars and all things automotive would be beneficial, as we are all about cars here at Carma
- Flexible available across weekends as required

At Carma we embrace diversity as an equal opportunities employer, and are committed to safe work practices. Throughout the recruitment process we may request consent to perform background checks, including but not limited to, Police Checks, Bankruptcy Checks, Working Rights, ASIC Banned and Disqualified Register etc.

We will not accept any unsolicited resumes from agencies.


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