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Service Centre Lead

2 months ago

Coburg, Australia Centorrino Technologies Full time

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies

At Centorrino Technologies, we're not just another tech company - we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023.

Our remarkable eNPS score of 74 is a testament to our unwavering commitment to cultivating an extraordinary culture.

But we're not stopping there. We're on a mission to redefine the customer experience, eliminating everyday friction for our valued clients. Join us in building a truly exceptional company, dedicated to continuous improvement.

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Service Centre Lead

**Requirements**:
**Here's what you'll be doing**:

- Manage and oversee all service centre staff, including delegating tasks, providing guidance, and ensuring optimal performance.
- Perform device repairs and maintenance services for various technology products, both onsite at customer locations and within the in-house service centre.
- Conduct imaging of devices, ensuring accurate and efficient configuration according to customer requirements.
- Coordinate the collection, disposal, and recycling of e-waste in compliance with environmental regulations.
- Execute deliveries and installations of equipment to client sites, utilizing company vehicles, including driving a one-tonne van.
- Perform general warehouse duties as needed, such as inventory management, stock replenishment, and organization.
- Act as the primary point of contact for customer inquiries and concerns, providing timely and effective communication to ensure customer satisfaction.
- Maintain a professional appearance and demeanor when interacting with customers and colleagues.

**Here's what you'll bring**:

- Previous experience in a Managed Service Provider (MSP) environment.
- Previous experience in a similar role, with a strong background in device repairs and maintenance.
- Proficiency in using Intune and MDM (Mobile Device Management) technologies.
- A full driver's license is essential for this role.
- Excellent customer service and communication skills, with the ability to interact effectively with diverse stakeholders.
- Strong problem-solving abilities and attention to detail, with a proactive approach to resolving issues.
- Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks simultaneously.

Please note that all team members must have a valid state-based Working with Children Check (WWCC), Police check, and be authorised to work in Australia.

**Benefits**

**Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why**:

- We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
- We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
- We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
- We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
- We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
- We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

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