Assistant Manager

3 weeks ago

Sydney, Australia Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

International Card Services (ICS) delivers unique products and services to our card members that creates unparalleled value and sustainable growth, in a customer focused, collaborative and highly energetic work environment.

**How will you make an impact in this role?**

The ICS Acquisition Marketing team generates demand for our products both through the delivery of quality leads and by acquiring new customers via end-to-end digital journeys. The team embodies a fast-paced and dynamic culture, operates nimbly, and embraces teamwork, accountability, flexibility and a will-to-win attitude.

Reporting to the Marketing Manager, you will be responsible for managing both our highly successful Partner Plus referral program, as well as launching and managing large strategic partnerships, all designed to generate demand for our business products through the delivery of high-quality leads both digitally and via our Global Partner Portal.

This role will suit someone who is a strong collaborator and excels at building meaningful and genuine relationships with a wide range of key stakeholders, has a proven track record of streamlining and optimising processes and is passionate about driving innovation.

**Key features of this role**:

- Support the development and execution of the B2B partnerships strategy and roadmap to revitalise the Partner Plus program.
- Management, administration, and marketing of the internal and external referral program including the Global Partner Portal for the ANZ market.
- Growing external distribution networks through development of strategies to tap into new lucrative partnership opportunities while expanding digital referral capabilities.
- Implement and execute multi-channel acquisition strategies with key large partners including Qantas, Flight Centre Group, BP, and PFD Food Services.
- Development and embedding process and platform innovations to deliver best in class partner onboarding, digital journeys, and referral experiences.
- Development and execution of campaigns and initiatives designed to educate and engage key stakeholders both internally and externally.
- Leveraging reporting and analytics to track acquisition performance and shape channel recommendations.
- Strong collaboration across key business units and markets to drive program adoption, process innovation and high-quality lead referrals.

**Minimum Qualifications**
- **An ability to deliver results** with an appetite to challenge the status quo to drive meaningful change across the business.
- ** A collaborative style of doing business** with an ability to influence, gain support and achieve outcomes with key stakeholders both across the organisation and externally. Driving tight engagement between sales and marketing will be a focus.
- ** Creativity and problem-solving skills** with an ability to translate business objectives into actionable marketing strategies and think through the end-to-end referrer and customer experience.
- ** Excellence in project management skills** to ensure strong stakeholder engagement and execution following clear timelines and within budget.
- ** Analytical and data handling capabilities** to support ongoing campaign forecasting and assessment including the monitoring of marketing channel performance. Experience using Salesforce reporting is an advantage.
- ** Strong attention to detail** to ensure accuracy of all marketing communications and operational processes.

**Preferred Qualifications**:

- A degree in Marketing, Commerce or Business Management, or similar is desirable.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on locat

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