Technical Implementation Lead

2 weeks ago


Sydney, Australia Employment Hero Full time

**About the Role**

This role of the Technical Implementation Lead is to support 4WD Supacentre Information Technology in implementing and embedding new technology as the company is going through a progressive fast paced technology transformation journey. Outside of implementation, the role will focus on improving existing implementations looking for opportunities of process improvement, automation and where further business value can be achieved from technology.

The majority of this exciting role will be championing the embedding of new technology (assisting provisioning, implementing, documentation, processes, training and addressing speed bump troubleshooting) to ensure that they are widely adopted and successful within the organisation.

Outside of this, no two days will be the same. As a knowledgeable jack of all trades, you will have exposure and be able to contribute to a wide range of the IT department functions from assisting with taking business requirements and creating acceptance criteria as items of work, assisting with the implementation of new technology, creating documentation, project assistance, through to identifying areas of improvement and making them happen.

Through 2023 we will be implementing a replacement POS, WMS and ERP as well as adopting a citizen developer program.

**Key Responsibilities**
- Assist in the implementation and provision of new technology
- Assist in the collation and analysis of business requirements for technology solutions
- Document system and procedural information as new technology comes in
- Identification of common fault issues and implementation of a solution at the root cause
- Collating business requirements and acceptance criteria and creating associated tickets for our development team
- Driving the groundwork for the successful embedding and acceptance by the business of changed platforms, systems and processes
- Following through on Adhoc improvement projects to the finish line (backup strategies, AWS cost reduction/improvements, DRP testing)

You are an experienced IT professional with at least 7 years of experience in a small or medium-sized IT team. You have a wide range of ICT skills, with a passion for new technologies. You have a large drive to achieve, and can take on any given task or project, and run methodically to the finish line with mínimal oversight. You like to get your hands dirty with that great skillset you have with a hands-on approach. You understand “one team” and that our company is looking for high achievers to come and join us, the best of the best to join our agile high performing team.

**Relevant Experience Required**
- 7+ Years working in a small or medium-sized IT team
- Prior experience as an IT Manager
- Excellent communication skills
- Advanced problem-solving skills
- Ability to multitask and meet tight deadlines
- Advanced experience with Amazon AWS products (EC2, RDS, ELB, etc.)
- JIRA
- Experience with SDLC and gathering business requirements, and acceptance criteria
- Ability to hold yourself accountable
- DevOps experience
- Medium to High-End DBS/DBA experience (AWS Aurora / MySQL)
- Exposure and experience with Linux operating systems
- Advanced experience with networking, protocols, TCP/IP, VPN, SDWAN, QOS
- Advantageous Experience
- Salesforce Experience
- SAP S4HANA
- Experience working in an IT team from a retail environment
- Experience working with a WMS
- Experience with PHP, Python, Javascript and SQL

**Advantageous Experience**
- Salesforce Experience
- SAP S4HANA
- Experience working in an IT team from a retail environment
- Experience working with a WMS
- Experience with PHP, Python, Javascript and SQL



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