Customer Service Support Manager

2 weeks ago

Brisbane, Australia Datamars Full time

**Vacancy No**
- VN093

**Type**
- Full-Time

**Location**
- Datamars Australia Pty Ltd.

**City**
- Brisbane

**Country**
- Australia

**Job Details**
- ** Provide phone based technical support, guidance & solutions to product queries**:

- ** Lead, coach & provide direction for our team of five CSOs - streamline processes**:

- ** Assist with product quality standards; projects; assist in driving sales performance**

**Support our Australian customers & national sales team with base level technical support across our Smart Farming & Livestock product categories.**

**_______________________________________________________________________________________________**

**About Datamars**An insight to the role**
- Delivery of exceptional service to customers, field sales team or internal customer service; providing solutions to the questions, problems and queries they arise
- Overseeing and fostering the growth of the customer service team; supporting the team to grow their product knowledge
- Keep current with competing products and importantly, how our product solutions better the market alternatives
- Maintain a database of information and solutions in the company CRM system
- Assist with the identification of lead generation across the business and provide market insights to internal stakeholders
- Be across ISO procedures and lead internal and external quality assurance audits for inbound and outbound product
- Assist internal resources where required to drive sales performance

**Key success factors**
- Farming/Agriculture industry experience ideal but not essential - strong affinity & ability to relate to Farmers
- Exceptional customer focus & willingness to go the extra mile to provide solutions
- Enjoys mentoring, coaching & developing people, building a cohesive team unit
- Technically savvy - enjoys learning new & emerging technologies, able to break down a problem
- Previous & relevant experience in sales, technical and/or service management
- Able to deal with complexity, process & diverse range of tasks; organised, able to prioritise & work well under pressure
- High degree of interpersonal skills which allow you to work alongside and deal with a broad range of people and engage all stakeholders
- Competent using MS Office and CRM & ERP systems

**Culture & Values**
- **Be Passionate; Aim to Excel; Respect one another; Strive for Performance; Be Empowered**:

- Customer centric - Solution focused - Relationship driven.
- Innovative - delivering advanced integrated technologies to transform sectors.
- Collaborative - sharing ideas & collaborating across global teams.
- Competitive & growth mindset - Market leaders - Goal oriented - growth focused.

**Benefits**
- Base Salary + 11% Super + onsite parking
- Enjoy a paid day off on your birthday each year
- Employee Assistance Programme
- PEERS Reward & Recognition Program across Australasia
- Global secondment opportunities for those interested in international experiences

As a vertically integrated business with a head office in Switzerland and market-based operations in over 21 countries, we unite people from diverse sectors, backgrounds, countries and professions. This proudly diverse and inclusive culture strengthens our collective abilities to make a measurable difference to the profitability and quality of life of customers, the sustainability of sectors and the future of the environment.
- We have R&D hubs in Switzerland, New Zealand and Chiang Mai, production facilities in six locations and sales and marketing hubs in over 24 locations worldwide. We are constantly evolving, which allows our people to engage with stimulating & innovative technology, products & projects.**Our Vision is clear**: World leaders in harnessing the power of data to measurably improve productivity and quality of life.
- **Our Purpose is strong**:It guides our actions and behaviours and reflects our commitment to do the right thing for our customers. It gives us courage to take on big challenges
- **Our Mission is simple**: Information is the way to a better, more sustainable world.**Applications Close Date

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