Team Manager

1 week ago

Mandurah, Australia Royal Automobile Club of WA Full time

With over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."
- Your Opportunity
- As a Team Manager in our Member Service Center, you will lead our dedicated team of consultants to showcase the value and benefits of RAC products and services to our members.
- What you need to know
- Location: RAC Member Service Center - Mandurah
- Working hours: Monday to Friday 8.45am - 5.15pm (37.5 hours per week)
- Employment type: 6-month contract
- What will you be doing:

- Lead and inspire a team of customer service and sales professionals to achieve individual and collective targets
- Provide ongoing coaching and mentoring to support career development
- Address member concerns promptly and effectively to ensure a positive resolution
- Monitor day-to-day operations to ensure execution of strategies and initiatives
- What we are looking for:

- As a member-based organisation, alignment to our values is essential, in addition to:

- A seasoned customer service professional with management experience, ideally in a busy, multi-tasking environment
- Strong leadership and interpersonal skills with the ability to motivate and develop team members
- Experience in working to & achieving KPI’s / targets
- Creating a cohesive and collaborative work environment
- Excellent communication skills with the ability to listen & relate well to others
- Ability to demonstrate empathy and resilience in difficult situations
- What can we offer you?
- Secure a full-time, 6 - month contract opportunity working within your local community
- Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- An inclusive & supportive environment, enabling all abilities to strive for success.
- Professional career development & ongoing training.
- Generous discounts on home, contents & car insurance, plus free roadside assistance.
- Member benefits & opportunity to join a very active Social Club.
- Applications Close COB Friday 23rd February 2024- #BetterJourneysRAC

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