Groups Specialist
6 months ago
The Travel Corporation is a leading travel company compromising of well-known travel brands such as Contiki, AAT Kings, Trafalgar, Adventure World, Uniworld and Insight Vacations. It is comprised of 40 sales offices and 10,000 team members globally, whilst serving over 2 million customers annually across more than 70 countries.
Our philosophy is simple - to create enriching experiences for travellers by combining exceptional service and consistent quality, at great value. We strive to enhance and protect the communities we work in and actively encourage employee participation. Through partnering with Treadright; our not-for-profit, we focus on making a positive impact on sustainable travel for the people and communities we visit, to protect wildlife and to care for our planet, all with the shared goal to #MAKETRAVELMATTER.
**The Role**:
The Groups Specialist is responsible for growing, servicing and managing the group business process from enquiry to departure, and future sales opportunities within a given territory across the TTC Tour Brands (Trafalgar, Costsaver, Insight Vacations, Luxury Gold and Contiki).
This role places a high priority on efficiency, quality product offerings, accuracy, and exceptional customer service.
This is a permanent, full-time role based out of our vibrant Bondi Junction office offering hybrid work arrangements (2 days working from home).
Your responsibilities will include but are not limited to;
- Create and maintain accurate records in Salesforce of each opportunity and prospect within the territory.
- Work with territory Sales Managers to ensure maximum conversion and materialisation on all group opportunities.
- Actively pursue new group business by canvassing for new work and building strong relationships with agents and consumers.
- Use customer service and sales skills to maximise the conversion of each customer opportunity.
- Strive to meet and exceed regional, team and department targets.
- Develop and maintain relationships with the customers from the beginning of the lead through post-trip follow up and through to potential future sales.
- Manage the quoting, marketing and documentation process through effective use of Tokyo to produce all material.
- D evelop and maintain relationships with our London team, ground handlers and other suppliers.
- Maintain accurate and up to date knowledge of company products, policies, and procedures related to the job.
- Other duties as assigned by the TTC Groups Manager.
- Minimum 1 year experience within a fast-paced customer service environment.
- MS Office suite experience.
- Certificate in Travel & Tourism or equivalent desirable.
- Ability to prioritise and manage multiple tasks and work to deadlines.
- Strong attention to detail and an excellent communication skills.
- Strong customer service and CSP working knowledge.
- Knowledge of international tourism products highly advantageous.
**Benefits**:
- Generous domestic and international travel discounts for you, your family and friends
- Career development and growth opportunities with supported training and development to grow your skillset.
- Flexible work options available with some interstate travel to maintain and source new group business.
- 2 team engagement days per year to share quality time with your team.
- 2 days paid leave per year for volunteer opportunities of your choice.
- 12 weeks paid parental leave for eligible employees.
- Access to retail discounts and Employee Assistance Program.
- Great working culture working with people who are passionate about travel.
**About Trafalgar**:
As the world’s most awarded and loved travel company, Trafalgar tours offers personal service, attention to detail and travel ease for our guests while they enjoy unmissable experience they have always dreamed of.
***
**About Costsaver**:
**About Insight Vacations**:
- For over 40 years Insight Vacations has been designing the world’s finest touring itineraries offering an extensive range of premium and luxury escorted journeys throughout Europe, North America, India and the Middle East.
‘The Art of Travelling in Style” lies at the very heart of Insight’s philosophy. Its unique features and unsurpassable services standards ensure quality, unequalled value and unforgettable experiences.
***
**About Luxury Gold**:
Luxury Gold features an exclusive collection of luxury guided tours and cruises, each elevating travel beyond the ordinary.
Providing the finest end to end experience on the world’s leading limited edition small group tours, every journey is filled with unrivalled Passport Moments, the golden threads creating an exclusively curated extraordinary vacation.
**About Contiki**:
When Contiki was born back in 1962 the story began with a van and a group of travellers - they had the spirit of adventure and the passion to make every second count. That ambition started our journey and continues to drive us today.
We’re founded on an insatiable appetite
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