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Customer Service Representative

1 month ago

Mount Waverley, Australia Manpower Full time

Our client based in Melbourne's South East require a Customer Service representative for immediate start.

**The role**:
The primary purpose of this role is to provide quality customer service through receiving and
keying sales orders for retail store and online accounts within 24 hours from receiving.

**Key Responsibilities**
- Customer Service
- Manage customer requests, complaints, transactions and general information.
- Emphasises saleable features, quote prices and credit terms and prepare sales orders from orders obtained.
- Order entry
- Estimates date of delivery to customers when required via freight platform.
- Investigates and resolves customer problems.
- Liaise with customers, business managers, product development managers, agents and other representatives.
- Build and maintain customer relationships.
- Maintain detailed and current knowledge of the company's products, services and policies.
- Identify opportunities to expand or improve customer services, monitor the effectiveness and viability of existing services and provide feedback to the Customer Service Manager
- Data entry and administration
- Ensure customer information is recorded accurately.
- Assists with general administration procedures as required.

**_ Justin McKenzie_**
**_Account Manager_**

**_Let's Connect_**
- Aboriginal and Torres Strait Islander people are encouraged to apply._

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856

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