Nursing Operations Manager Ndis

5 months ago

Erina, Australia Uprety Home Care Full time

Uprety Home Care consists of NSW based support workers and home carers providing company for people living with disabilities and older Australians who wants to live in their home to keep independence with assessed assistance.

The position of NDIS Operations Manager has the responsibility for ensuring that the day to day delivery of services of Uprety Home Care is aligned to the business strategy and also meets the expectations and operational requirements of NDIS participants, employees, participants, their families and other stakeholders

**Responsibilities**
- Develop and implement operational strategies to support the effective delivery of NDIS services.
- Stay updated and ensure compliance with NDIS guidelines, policies, and regulations.
- Manage and oversee staff members' recruitment, training, and performance.
- Collaborate with other departments and stakeholders to coordinate service delivery and resolve any operational issues.
- Monitor and evaluate the effectiveness and efficiency of service delivery processes.
- Develop and maintain relationships with NDIS participants, their families, and support coordinators.
- Prepare monthly reports and regularly update senior management regarding operational performance and outcomes.
- Identify areas for improvement and implement strategies to enhance service quality and client satisfaction.
- Handle escalated client concerns and complaints, ensuring they are resolved promptly and satisfactorily.

**Required Skills**:

- This is a mid-level operational role so 5 experience is required in a similar operational role
- Experience as a Registered Nurse with current AHPRA Registration
- Sound understanding of the principles of My Aged Care, Aged Care Reforms, Consumer Directed Care, NDIS commission.
- Demonstrable leadership skills with the ability to management performance, if required.
- Highly developed organisational, administrative and analytic skills with proven ability to determine priorities, coordinate activities and meet deadlines.
- Has a wide range professional networks and strong stakeholder management skills
- Excellent communication and interpersonal skills, both written and oral
- Ability to maintain confidentiality and quality care
- Ability to think rationally and logically during emergency situations
- Commitment to work within our companies' values
- Ability to manage multiple requests in a fast paced environment
- Reliable, adaptable., motivated and committed to providing quality care
- Capacity to take initiative and to be innovative.
- Full Australian working rights
- Comprehensive Assessment and Case Management experience
- Experience in provision of care and services to people from culturally & linguistically diverse.

**Clearance Checks Required**
- NDIS Clearance Check
- National Police Check
- Work Rights Check
- First Aid and CPR Certification
- Working with Children Check
- Valid Driver’s Licence with access to a comprehensively insured vehicle
- Covid19 Digital Vaccination Certificate or Immunisation Statement

**Salary**: $80,000.00 - $100,000.00 per year

**Benefits**:

- Work from home

Application Question(s):

- Do you have a recent Police Check?
- Covid Vaccination Certificate
- Full Driving License and Comprehensive Insurance

**Education**:

- Bachelor Degree (required)

**Experience**:

- NDIS: 5 years (required)
- Nursing: 5 years (required)

Licence/Certification:

- Working with Children Check (required)
- police check (required)
- NDIS WSC (required)
- AHPRA registration (required)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Erina, NSW 2250

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