Client Support Officer
2 weeks ago
**Are you**:
- Committed to providing high quality service delivery to clients?
- Able to communicate sensitively and effectively in complex and challenging situations?
- A high performing team player with a collaborative approach?
An exciting opportunity exists for a Client Support Officer on an Ongoing - Part Time basis at The Orange Door.
The Operations Unit establishes, leads and develops the operations of The Orange Door and the Central Information Point, ensuring a focus on client outcomes, local area context, issues and strengths, continuous improvement in service quality and performance, effective resource management and ensuring that the services are delivering on Victoria's reform agenda for family violence and child and family services. The Branch delivers this through partnership with government, sector and agency partners at a statewide and area level.
Hubs will bring together different workforces and practices to create an integrated Hub team and a consolidated intake point in each Hub area to create a new way of support for:
- women, children, young people and families experiencing family violence
- perpetrators of family violence
- families in need of support with the care, development and well-being of children.
The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door (Support and Safety Hub). Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services. The position will work closely with the Hub workforce to address client needs at first contact and provide tailored responses to client enquiries.
The ability to respond effectively and inclusively to clients accessing the services of the Hub, and to demonstrate honesty and integrity in all interactions, underpins success in this role.
*
- Communication
- Customer Service
- Responsiveness
- Planning and Organisation
- Empathy and reflectiveness
VACCINATION REQUIREMENTS POLICY
The department is committed to providing and maintaining a working environment that is safe and without risk to the health of its workers and clients. The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's COVID-19 Vaccination requirements policy (Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Subject to exceptions, only employees or other workplace participants with up-to-date vaccination status (see definitions section of the policy) against COVID-19 and who provide evidence of their Vaccination Status are permitted to work for the department outside their ordinary place of residence. For this role, you are required to submit proof of vaccination prior to commencement. Please refer to the above link for more information.
Other mandatory qualifications or requirements for this opportunity include:
- Demonstrates an understanding of the complex nature of family violence including the gendered nature of family violence, as well as sensitivity to the behavioural outcomes of experiences of violence and trauma.
- Experience working from a child centred approach, and more broadly working with vulnerable people in a service delivery environment.
- Valid Working With Children Check
- Valid Driver's Licence
For more information on the accountabilities and key selection criteria, qualifications and/or requirements for the role please refer to the attached Position Description.
HOW TO APPLY
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
-
Client Support Officer
5 days ago
Bendigo, Victoria, Australia State Government of Victoria, Australia Full timeDepartment of Families, Fairness and HousingApplications close Tuesday 8 April 2025 at 11.59PMOverviewWork type: Full time Salary: $76,817 - $93,275 Grade: VPSG3 Occupation: Administration/Secretarial Location: Warrnambool Reference: VG/DFFH/FSV/615889EThe Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all...
-
Client Support Officer
2 weeks ago
Bendigo, Australia Department of Families, Fairness and Housing Full timeLocation: North West Region | Bendigo Job type: Part time Organisation: Department of Families, Fairness and Housing **Salary**: $72,751 - $88,336 Occupation: Community Services Reference: VG/DFFH/FSV/601548 The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and...
-
Client Support Officer
5 days ago
Bendigo, Victoria, Australia State Government of Victoria, Australia Full timeThe State Government of Victoria, Australia is seeking a skilled and empathetic professional to join its team as a Client Support Officer. In this critical role, you will serve as the first point of contact for individuals accessing services through The Orange Door.As a member of the Hub Support Team, you will provide timely and effective advice and...
-
Client Support Officer
2 days ago
Bendigo, Victoria, Australia AkzoNobel Full timeIn this pivotal role, you'll have the opportunity to make a real impact on our customers' experiences.About the Position:As a Customer Service Officer at AkzoNobel, you'll be responsible for managing customer inquiries, resolving issues, and providing solutions that exceed their expectations.You'll need to demonstrate excellent communication and...
-
Administrative Support Officer
6 days ago
Bendigo, Victoria, Australia Catholic Education Diocese of Rockhampton Full timeAbout the RoleWe are seeking a highly organised and customer-focused Administrative Support Officer to join our team. In this role, you will provide administrative support to our clients and staff, ensuring a positive experience for all.You will be responsible for managing reception duties, responding to client inquiries, and maintaining accurate records....
-
Client Support Professional
5 days ago
Bendigo, Victoria, Australia Everi Pty Full timeClient-Focused ProfessionalWe're looking for a client-focused professional to join our team as a Client Support Professional. In this rewarding role, you'll have the opportunity to work directly with clients, providing them with exceptional service and support.As a Client Support Professional, you'll be responsible for:Responding to client inquiries and...
-
Business Support Officer
2 weeks ago
Bendigo, Australia HAYS Full timeBusiness Support Officer **Your new company** Our client is a locally owned and operated company supplying quality products and services. They are the supplier of choice for many small, medium and large businesses and retail customers. Our Client three divisions that allow them to provide high quality products and professional expertise for a wide range...
-
Client Services Coordinator
1 week ago
Bendigo, Australia TQSolutions Full timeAbout us Ipsum Advisors is a full-service accountancy and wealth advisory firm. We improve the financial health of businesses and people by providing smart tax strategy, business and compliance advice. We work with both individuals and businesses across multiple sectors including property, professional services, retail and hospitality, to name a few. Due...
-
Client Support Specialist
3 days ago
Bendigo, Victoria, Australia Stifel Full timeAbout Stifel">We are more than just a financial services company - we're a community of professionals dedicated to helping families, companies, and municipalities achieve their goals. Our commitment to innovation and customer satisfaction sets us apart from the rest.">Job Summary">This role is responsible for providing exceptional client support and ensuring...
-
Receptionist / Office Support
6 days ago
Bendigo, Victoria, Australia ClearCompany Full timeJoin one of AFR Boss Best Places to Work in 2024 as Receptionist / Office SupportABOUT USAt Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes for the past 20 years.ABOUT THE ROLE:Are you looking to start your career in a professional office environment?...
-
Client Service Officer
2 weeks ago
Bendigo, Australia Employment Hero Full timeThe Support People is a leading registered NDIS provider in regional Victoria, creating an inclusive world where people with disability live the life of their choosing with our support. The Client Service Manager is a key support role for the delivery of our NDIS Participant services. The NDIS Client Service Manager plays an integral part in ensuring our...
-
Service Support Officer
6 days ago
Bendigo, Victoria, Australia Catholic Education Diocese of Rockhampton Full timeApplications will be reviewed and assessed when receivedJoin an organisation committed to making a positive difference in the lives of others.As a Vision Australia employee, you are part of a team committed to supporting people who are blind or have low vision to live the life they choose and striving for their inclusion in all areas of society.We listen to...
-
ICT Support Officer
4 days ago
Bendigo, Victoria, Australia Peoplebank Australia Ltd Full timeLevel 2/3 Support Engineer/EUC TechnicianWe are recruiting for one of our Federal Government clients for a 12m contract. This role is based in Dandenong, so perfect for someone based in the South Eastern suburbs. You must be an Australian Citizen to apply for this role.What will you bring to the role?1. Strong ICT technical skills with a demonstrated ability...
-
Orange Door Client Liaison Role
4 days ago
Bendigo, Victoria, Australia State Government of Victoria, Australia Full timeThe Client Support Officer plays a vital role in ensuring that clients receive responsive and timely advice and connections to services. This position operates within the Hub Support Team, providing face-to-face, electronic, and telephone enquiries from members of the public and partner agencies.In this capacity, the Client Support Officer will work closely...
-
Client Services Facilitator
6 days ago
Bendigo, Victoria, Australia Catholic Education Diocese of Rockhampton Full timeAbout the TeamWe are a dynamic and dedicated team seeking a Client Services Facilitator to join us. In this role, you will provide administrative support and coordination services to our clients and staff, ensuring a positive experience for all.You will be responsible for managing databases, responding to client inquiries, and developing effective...
-
Client Service Associate
4 days ago
Bendigo, Victoria, Australia Stifel Full timeWhy StifelStifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.Let's talk about how you can find your place here at Stifel,where success meets success.What You'll Be DoingUnder immediate...
-
Business Support Officer
2 weeks ago
Bendigo, Australia HAYS Full timeOur client is a prominent Bendigo employer that operate 365 days a year to ensure that customers. Your new company Our client is a prominent Bendigo employer that operate 365 days a year to ensure that customers - residential, commercial, and rural - have access to an essential utilities service. Your new role This role is a key member of the team and...
-
Disability Case Manager
4 weeks ago
Bendigo, Australia Hearth Support Services Full timeSecure, permanent full-time role - Free on-site parking, laptop & mobile phone - Flexible Ways of Working - Prime office location Hargreaves St, Bendigo We have an exciting new opportunity for an experienced Case Manager to join our friendly team at our Bendigo Office **About us**: Hearth is a registered NDIS support services provider. Our mission is to be...
-
Disability Case Manager
2 weeks ago
Bendigo, Australia Hearth Support Services Full timeHearth is a NDIS Registered Service Provider and we have an exciting new opportunity for a passionate & enthusiastic Relationship Manager to join our friendly team at our Bendigo office. Our commitment is to create an environment that nurtures, supports, and engages with our participants and support workers to consistently provide the highest standard of...
-
Client Service Administrator
2 weeks ago
Bendigo, Australia Employment Hero Full timeAre you looking to join a firm that is progressive, innovative and holds both its team members and clients as the centre of its culture? Start your administrative career with AFS today! **Who we are** We’re a modern professional services firm located in the heart of Bendigo, Djaara Country, with a team of over 90 professionals. We’ve been providing...
