Duty Manager

2 weeks ago

Canberra, Australia Ainslie Group Full time

Ainslie Group is one of the largest Club Groups in the ACT and acts as an entity for the Ainslie Football & Social Club and Gungahlin Lakes Golf & Community Club. Canberra has been our home since 1927 and in that time we have grown to be iconic leaders in supporting the community through Australian Rules football, golf, baseball and hospitality services. With our two venues and over 45,000 members and over 200 employees, the Ainslie Group is a business that is well established and continually growing.

We offer a range of employment opportunities in areas such as food and beverage, gaming, reception, marketing, finance, HR, green keeping, functions and administration. We offer career development as well as state of the art facilities, and a healthy, safe and happy working environment for all staff.

We are continually seeking enthusiastic and dedicated Customer Service professionals, eager to join our diverse team. Our members and guests are our key focus and we strive to meet and exceed their expectations at all times.

**COME AND JOIN** the innovative, fun and lively group of people that make up what is the very reputable Ainslie Group
- Duty Manager

The Ainslie Group has been in Canberra since 1927, and we are proud to have grown into leaders of the Canberra Community through our support of AFL, golf, and hospitability services. We have a well-established, and continually growing, team of over 150 staff and 45,000 members across both our Gungahlin and Ainslie clubs, some of which have been with us for more than 30 years

As a well-recognised and reputable Club Group in the ACT, the Ainslie Group has received a variety of awards for our contribution to the local community. Most recently we were awarded with three accolades by Clubs ACT for _Sustainability and Environment_, _Heart of the Community_, and _Contribution to Sport, Community Development and Wellbeing_.

We pride ourselves on our inclusive, welcoming, and supportive culture that prioritises the personal wellbeing of our team, while encouraging their professional growth, to help them reach their career aspirations.

**Objectives**

**Key Responsibilities**
- Work efficiently within a key leadership role, supporting your team to always succeed, while providing outstanding customer service
- Actively leading by example in all areas, ensuring best outcomes for business
- Supervise and direct staff in operational areas, ensuring a high standard of service to customers, and professional resolution to any complaints
- Complete all financial tasks accurately and in a timely fashion, including the precise completion of end of day and opening checks and balances
- Comprehensive incident reporting following club policy and procedures
- Assist in all gaming related operations, including clearance, payouts and compliance
- Adhere to WHS policy and procedures
- Monitor staff levels and adjust roster accordingly for optimum day-to-day operation
- Verify all shifts for payroll
- Understand and actively engage in any promotion, communicating with staff and members, and referencing supporting material where necessary
- Maintain venue and personal presentation to the highest standard
- Any other duties as listed in the PD for the role, or as directed by Senior Management

**Duty Manager Position Requirements**
- Minimum of **two (2) years’**experience in a management role within the hospitality industry
- Demonstrated experience in direct leadership of a large, varied team
- A team player, who can lead by example and motivate the team to gain a high level of staff engagement, encouraging a positive culture
- Can provide clear communication, both written and verbal, to gain positive results
- A lively and dynamic individual with a keen eye for customer needs and delivering memorable experiences
- Someone with a passion for food and beverage trends who is constantly developing their knowledge of industry
- RSA, RCG, and gaming proficiency
- Immaculate grooming and hygiene standards
- Diploma in Hospitality, or working towards, will be highly regarded

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