Management Support Person

1 month ago

Beulah Park, Australia Norwood Swim School Full time

**Management Support Person**

Accountability to: Managing Director / Swim School Operations Manager

Reports To: Operations Manager (each swim school)

C.C.: Managing Director

**AWARD: Fitness Industry Award 2020**

**CLASSIFICATION: LEVEL 6**

A.8.1 An employee at this level has duties which include but are not limited to:
(a) supervision of front desk, including customer liaison and rostering of front office staff;
(b) supervision, training and co-ordination (including rostering) of employees within their respective work area to ensure delivery of service;
(c) those of a trade qualified person in a single trade stream and the giving of trade directions to Level 1 to 5 employees;
(d) supervision of floor staff; or

(e) overseeing the day to day activities and operations of the business.

**Essential Qualifications**
- Senior First Aid/CPR Certificate (Current)
- Working with children check
- Supervisor and CSO Trained
- Pool Plant Operators Certificate - Recommended
- Current AUSTSWIM/Active Training/Royal Life Instructor Certificate
- 'Through their Eyes' - Child Protection Course

**Desirable**
- Infant Aquatics Certificate
- Adult Instructor Certificate
- Access and Inclusion Certificate

A travel allowance will be paid as per the _Fitness Industry Award 2020. _

The position will be tailored to the strengths, skills and experience of the successful applicant.
- **JOB PURPOSE**:

- To fill in when management are on leave with the purpose of maintaining the status quo, maintaining systems while assisting the management in all facets of the swim school.
- To be responsible for assisting management in the daily operations of the swim school.
- To understand the culture of each swim school and adapt accordingly. Spending time with staff and customers listening is a must have skill.
- To work in conjunction with the Management Team too whatever the swim school requires to ensure that business and operational objectives are met.
- To assist in making sure that all services provided are of high quality and meet the needs of the customers.
- To assist in promoting all Swim Plus swim school’s philosophies to contribute to continued company growth, quality customer service, profitability and image.
- The Management Support person must have a good knowledge and understanding of all aspects of the facility’s operation or be prepared to be trained in those area’s.

**2. KEY RESULT AREAS**
- Support in all areas of the swim school where needed.
- A good working knowledge of swim school operations
- Staff and program Management
- Administration
- Safe Centre Operations
- Customer Satisfaction

**3. STAFF MANAGEMENT**
- Work with the Management Team to assist in communication to staff.
- Work with the Management Team to assist in filling shift replacements.
- Be open and responsive to their feedback and action items over which you have control, escalate all other problems to the Operations Manager, with the appropriate communication depending on the level of urgency.
- Where appropriate delegate duties that may need to be undertaken.
- Lead by example by displaying high standards.
- Seek staff feedback and action on any items.
- Working well with your staff will result in positive outcomes with customers.

**4. ADMINISTRATION**
- Provide Support to the Management Team in the following Areas:

- Staff
- Programs / services
- Customer Communication
- Conflict resolution

**5. CUSTOMER SATISFACTION**
- Converse with customers on an informal level.
- Identify any issues that need attention.
- Assist customers to meet their needs.
- Personally follow through with customer issues promptly.
- Notify the Management Team of potential Issues.

**6. PROGRAM MANAGEMENT**
- To work in conjunction with the Management Team to appraise staff performance to improve programmeeffectiveness.
- Assist in maintaining all information systems, record keeping and reporting systems.
- Supervise staff to ensure that all programmes are delivered professionally and conform to the training standards and requirements of the Norwood Swim School.

**7. SAFE CENTRE OPERATIONS**
- Should a major incident occur, the role of the Management Support person is to assist the Management Team in coordinating and support.
- The Management Support person should familiarize themselves with each swim schools Emergency Procedures Manual.
- “Manage by Walking Around” - ensure the Centre is clean and user friendly. Identify and report or rectify any Hazards to Personal safety of both staff and customers immediately.

**8. WORKPLACE HEALTH AND SAFETY**
- Ensure the Management Team is promptly informed of any serious or reportable WHS matters.
- Ensure, as far as practicable, a hazard free work environment and a proactive approach to injury management.
- Identify and address building, equipment, safety and security issues.
- Take reasonable care to protect personal health and safety at work.

**9. STANDARDS/BEHAVIOR INHERENT THIS POSITION**
- All material wr

  • Disability Support Worker

    4 months ago

    Hampton Park, Australia YH Support Full time

    **Location **Eastwood 2122 **Seeking Female Support Workers to assist a Participant. Some of the tasks will include meal preparation, community access and assistance with daily activities. Competency in the English language is a prerequisite.** **JOB TITLE**: Disability Support Worker **JOB DESCRIPTION**: The Disability Support Worker is responsible for...

  • Venue Manager

    7 months ago

    Beulah Park, Australia ALH Group Full time

    **Venue Manager - Norwood Hotel** - $85k Base + Super + Bonus + Team Discounts - Fun Irish themed pub in Adelaide - Amazing perks - check out our full benefits at the bottom of this ad The Norwood Hotel, a heritage-listed establishment located on the corner of The Parade and Osmond Terrace, is a local institution with a vibrant Irish theme. Situated right...

  • Assistant Manager

    7 months ago

    Beulah Park, Australia ALH Group Full time

    **Assistant Manager - Norwood Hotel - SA** - Base Salary $71,300 + Super + Bonus + Discounts - Career and training opportunities - your development is important to us - Exclusive discounts and benefits - check out our benefits at the bottom of this ad The Norwood Hotel is a heritage-listed establishment, situated on the corner of The Parade and Osmond...

  • Support Worker

    4 months ago

    Deer Park, Australia Singh's Support Services Full time

    We are looking for an experienced support worker to start ASAP. Experience working with children and know how to manage clients with epilepsy. Must have working with children check and police check. Car required. **Job Type**: Casual Pay: From $41.00 per hour Schedule: - Day shift - Monday to Friday - On call Licence/Certification: - Working with...

  • Volunteer Op Shop Assistant

    2 weeks ago

    Beulah Park, Australia Goodies Op Shop Full time

    **Goodies Op Shop Volunteer** Goodies Op Shop is seeking enthusiastic volunteers of all ages and abilities to join our friendly team. **Key Responsibilities**: Some of your duties may include: - **Sorting and Pricing**: Efficiently sort and price donated items, categorising them according to their type and condition. - **Areas of Interest**: Working in...

  • Disability Support Worker

    4 months ago

    Erskine Park, Australia ML Support Services Full time

    **ABOUT ML SUPPORT** We are an energetic and dynamic organisation dedicated to supporting and empowering people to achieve their personal ambitions and enrich their futures. Working with us, you will be promoting health, wellbeing and social inclusion by supporting our customers to achieve their goals and aspirations. **ABOUT THE ROLE** We are seeking...

  • Disability Support Worker

    6 months ago

    Flinders Park, Australia Western Care Support Full time

    Western Care Support - Make a Difference in Adelaide! Location: Adelaide, SA Industry: Aged & Disability Support (Community Services & Development) Employment Type: Casual/Vacation Hourly Rate: $31.60 - $65.75 per hour Join South Australia's leading Disability Care providers and contribute to a positive impact in the community. We offer a generous salary,...

  • Disability Support Worker

    4 months ago

    Bossley Park, Australia ML Support Services Full time

    **ABOUT ML SUPPORT** We are an energetic and dynamic organisation dedicated to supporting and empowering people to achieve their personal ambitions and enrich their futures. Working with us, you will be promoting health, wellbeing and social inclusion by supporting our customers to achieve their goals and aspirations. **ABOUT THE ROLE** We are seeking...

  • Disability Support Worker

    2 months ago

    Sheidow Park, Australia Support Your Way Full time

    Support Your Way is seeking motivated support workers to join our growing personal care team for persons with disabilities within the South Australia Metro area**.** Support Your Way is an organisation that seeks to ensure every person with disability is supported to be living their best lives, tailored to their own individual experience and needs. Support...

  • Junior/development Swimming Coach

    6 months ago

    Beulah Park, Australia Norwood Swim School Full time

    **Are you looking for a dream job as a swim coach in an organisation that has a reputation as an employer of choice and outstanding customer excellence?** Then look no further - because Swim Plus has a unique opportunity as part of our squad coaching team that ticks those boxes and more! For more than a quarter of a century our swim schools at Norwood,...

  • Disability Support Worker

    1 month ago

    Rose Park, Australia Integrated Clinical Support Full time

    We're currently looking for Disability Support Workers! **About us** Integrated Clinical Support is a South Australian founded Disability Support Service providing Compassionate, Inclusive, Meaningful Supports and a unique service that ensures your loved ones are safe. Accommodated by the highest level of in-home care from our experienced Integrated team,...

  • Rosterer - Disability Support Work

    7 months ago

    Rose Park, Australia Integrated Clinical Support Full time

    **About us** Integrated Clinical Support is a South Australian founded Disability Support Service providing Compassionate, Inclusive, Meaningful Supports that ensures your loved ones are safe. Our vision at Integrated is to be a leading force in the disability sector, recognised for our transformative impact and unwavering dedication to creating an...

  • Disability Support Mentor

    7 months ago

    Shenton Park, Australia Anson Management Consulting Full time

    Make a difference to the lives of people with disabilities - Excellent working conditions and great team environment - Ability to salary package your income **About the Organisation** Westcare has been supporting the Western Australian community for over seventy-five years; providing quality employment, training, development opportunities and accommodation...

  • Technical Support Person

    3 months ago

    Osborne Park, Australia Docmosis Pty Ltd Full time

    **About the Role** If you love solving problems, and are great at communicating, we want to hear from you! The role can expand to be quite diverse with the opportunity for the right person to assist with: developing examples and improving our customer training resources; suggesting and implementing improvements to support systems and processes;...

  • Assistant Head Squad Coach

    3 months ago

    Beulah Park, Australia Norwood Swim School Full time

    **Job Title**:Assistant Head Coach** **Location**: **Norwood Swim School, Beulah Park** **Team**: **Norwood Swimming Club** **Job Type**: **Full Time/Permanent Part Time** **A Great Opportunity**: We are seeking an enthusiastic and knowledgeable Assistant Head Coach to assist with our swim team. If you enjoy swimming, love working with children through...

  • Dentist - HealthcareLink Support

    2 months ago

    Macquarie Park, Australia HealthcareLink Support Full time

    About the Practice:Consider becoming an integral part of a growing team as a committed Dental Practitioner, and embark on a fulfilling professional voyage! Contribute your clinical skills to a long-standing and hospitable dental clinic in Macquarie Park, NSW.About the Role:Proficiently diagnose and address oral disorders and diseasesFormulate efficient...

  • Disability Support Worker

    6 months ago

    Mill Park, Australia Singh's Support Services Full time

    We are looking for Disability Support Workers to assist us with the care of our clients. Jobs based in the Northern suburbs. Own Car and Driver's License required. **Job Type**: Casual **Salary**: $30.00 - $35.00 per hour Schedule: - Day shift - Weekend availability Licence/Certification: - Working with Children Check (preferred) - National Police...

  • Disability Support Worker

    2 months ago

    Dutton Park, Australia Cardinal Care Support Services Full time

    **Company Overview**: Cardinal Care Support Services is a reputable organization committed to providing high-quality disability support services. Our mission is to enhance the lives of individuals with disabilities and mental health issues, empowering them to lead fulfilling and independent lives. We operate with compassion, integrity, and a person-centered...

  • Disability Support Worker

    6 months ago

    Collingwood Park, Australia Cardinal Care Support Services Full time

    **About Us** At Cardinal Care Support Services, we’re more than just a team - we’re a compassionate community dedicated to enhancing the lives of individuals with disabilities. As an NDIS registered provider, we take pride in delivering personalized care that empowers our clients to thrive. **Role Overview**: As a Disability Support Worker, you’ll be...

  • Disability Support Worker

    4 months ago

    Mount Warren Park, Australia Core & Capacity Disability Support Full time

    **Company description** Core & Capacity Disability Support, or CC for short, are dedicated to supporting our clients, their way. By providing affordable disability support, housing and respite care, we believe we can assist our community to flourish and grow. Our aim is to provide our clients in the community with the highest quality & trusted disability...