Family Support Caseworker

3 weeks ago

Condell Park, Australia Metro Assist Full time

**Family Support Caseworker (FPP)
**- **Full time fixed term contract (35 hrs per week until 30 June 2025) with possibility**

**of extension of contract**:

- **Attractive not-for-profit salary packaging options**
- **Flexible hybrid working conditions
**Metro Assist Limited **(formerly Metro Migrant Resource Centre) is seeking an experienced Family
Support Caseworker to be part of a vital service that makes a real difference to the wellbeing of
families. Our team is based in Condell Park and conduct home visits within the Bankstown Liverpool
and Fairfield LGA’s funded through the Department of Family and Community Justice (DCJ).

Metro Assist is committed to social justice and empowering our clients to achieve their full potential
in life. We provide settlement services, employment support, family services, emergency relief,
tenancy advice, financial counselling and undertake community development projects and

**About the Role**

The Family Services Team provides targeted services to families with children who are at high risk of
entering or escalating within the statutory child protection system. Metro Assist’s Family Services
team is funded by The Department of Community and Justice (DJC) to deliver Targeted Earlier
Intervention (TEI) and Family Preservation Program formally known as the Brighter Futures program.
Metro Assist works specifically with families of culturally and linguistically diverse (CALD)
backgrounds to provide tailored support through casework, structured home visits, parenting
programs and some brokerage.

The role of the Family Support Caseworker includes, but is not limited to:

- Delivery of child and family support through home visits;
- Delivery of youth and family support through skills focussed groups including parenting

programs, skills and support groups;
- Delivery of collaborative family supports within an Early Intervention Framework;
- Maintenance of client caseload, and achievement of annual case load KPI’s as determined by

funding agreements;
- Maintain internal and external reporting requirements including evidenced based reporting

measures which identify and substantiate client outcomes achieved; and
- Maintain the highest quality standard of case files and case notes (paper based and

electronic) and ensure all data is protected to ensure client’s information is private and
confidential.
**The salary is based on the SCHCADS Award with Above Award rates of pay and additional paid**

**wellbeing leave days are provided to all staff. Generous salary packaging options are also available**

**to increase your take home pay. The successful applicant will benefit from ongoing support and**

**supervision, and have access to our confidential Employee Assistance Program, offering a range of**

**wellbeing supports.
**Essential Selection Criteria**
- Demonstrated experience in casework/case management roles in early childhood/family

support/welfare sector
- Relevant tertiary qualifications - minimum Degree
- **Bilingual in a community language - ability to speak Vietnamese is desirable**
- Experience working with parents and their children from disadvantaged CALD and refugee

communities
- Experience and understanding of administrative, accountability and data management

processes associated with case management and reporting requirements
- Strong interpersonal and communication skills
- Ability to write succinct and accurate reports
- Demonstrated ability to work independently and collaboratively as part of a team
- Current driver’s licence and own vehicle (home visits are required)

**HOW TO APPLY**
- A cover letter
- Statement against selection criteria
- A current resume including your full name, postal address and contact number
- Two of the most recent work-related referees stating names, positions and contact details

**We aim to appoint the right person to this role as quickly as possible to ensure a smooth**
For enquiries regarding this position, please contact our Human Resource Manager Michelle Aldred

**Please note that only shortlisted applicants will be contacted.
**_Metro Assist is an Equal Opportunity Employer and supports an inclusive approach in the _**
**_genders, LGBTQIA+ people, Aboriginal and Torres Strait Islander peoples, and people with _**
**_disabilities. _**

**_current Working with Children Check. _**

**_The successful applicant will be required to provide evidence of appropriate legal rights to work in _**
**_Australia._

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