Resource Allocator

4 weeks ago

Melbourne Airport, Australia dnata catering Full time

**Do you want a high-flying corporate career working for the world’s largest air services provider, based in Melbourne?**

We are currently seeking a rostering master with business experience in high volumes of supply and demand, to join our team as** Resource Allocator** in our Workforce Planning Department at **Melbourne Airport **on a** full-time **basis.

**More about this role**:
As a Resource Allocator, you will be responsible for managing the supply and demand of our dnata catering workforce. The role will ensure that all roster management is in accordance with national processes within the Ground Star system. You will be processing shift changes/swaps, training, overtime, labor hire updates, leave, and reviewing supply and demand constantly to ensure staffing coverage is met.

**In a nutshell, your main responsibilities are**:

- Administer staff/roster movements and the allocation of labor hire and overtime, whilst adhering to all EBA and business requirements.
- Ensuring systems' data entry and integrity, and providing input into creating rosters.
- Act as primary contact for staff queries relating to published rosters.
- Updating systems to reflect accurate staff allocation and shifts.
- Cover absenteeism, upload labor hire data, prepare and distribute day sheets for all areas of the Catering Business.
- Provide regular and consistent feedback on all allocation processes highlighting any opportunities to the Labor Planning Analyst, Workforce Planner, and catering business.
- Maintain an understanding of EBA and Industrial Relations requirements and ensure that they are applied correctly (including payroll compliance).
- Reporting on requirements for development of systems and process improvements.
- Delivery of a high level of customer service to internal/external customers.

**What do you need to be successful in securing this role**:

- Previous workforce planning experience in a similar role with high volume.
- Demonstrate an understanding of and experience in allocation of resources.
- Day of operations planning and live task allocation experience is highly regarded.
- Excellent organisational and planning skills.
- Demonstrate ability to effectively work under pressure.
- Ability to model, influence, and encourage positive behaviours in the team.
- Ability to adapt to the changing needs and priorities of a fast-paced business.
- Self-motivated, possessing and demonstrating strong communication, customer service, and interpersonal skills.
- Pro-activeness, can-do attitude, interpersonal skills, and conflict resolution.
- Strong level of computer literacy skills.

**About Us**:
We are Australia’s largest and most admired inflight catering and retail partner. Specialising in inflight catering and retail, food manufacturing, and airport lounge management, our group of diverse brands enables us to deliver extensive service capabilities.

Chosen by many of the world’s top airlines, we operate 16 facilities across 10 cities and employ over 4,000 people who help us to produce over 64 million meals, and service more than 250,000 flights, each year.

Parent company dnata - part of the Emirates Group - is one of the world’s largest air services providers. Offering ground handling, cargo, travel, and inflight catering and retail services, dnata ensures the aviation industry operates smoothly and efficiently.

**Does this role sound perfect for you? If so, we want to hear from you**

To start the journey of joining our dnata family, click the link below and upload your resume and cover letter that outlines your suitability for the role

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