Communications Advisor

2 weeks ago


Brisbane, Australia Transport and Main Roads Full time

Accountabilities include the responsibility for leading the following activities and delivery of the following key tasks:

- Prepare and integrate a full range of passenger transport infrastructure communication products with broader Translink Division programs and projects which include (but are not limited to) service improvement initiatives, branding and re-branding exercises and infrastructure upgrade initiatives.
- Prepare correspondence in response to customer queries and complaints, ensuring all incoming passenger transport correspondence and CustomerLinks are investigated and answered in an effective, detailed, and timely manner.
- Provide communication support and expert strategic communication input for state-wide bus stop and passenger transport infrastructure communication activities, including initial drafting or review of project updates, letters, briefing notes, communication plans and other communications material.
- Work closely with the Service Planning and Infrastructure section to provide communication and notification support for the state-wide installation of new bus stops and implementation of service changes.
- Provide support for the coordination of communication materials for bus stops and passenger transport infrastructure state-wide, including notices, timetables, and advertising.
- Maintain internal and external stakeholder relationships to ensure the effective implementation, installation, and maintenance of passenger transport infrastructure across the state.
- Provide financial, invoicing, maintenance works submissions and other assistance to assist in the maintenance of bus stops across the state.
- Completing ad-hoc communication activities
- Assist colleagues in undertaking infrastructure audits and implementing action plans to resolve issues
- Other accountabilities and tasks as reasonably directed.
- This role reports to the Principal Engineer (Passenger Transport), Service Integration & Delivery.
- Management functions including business planning, financial management, governance and other responsibilities as legislated in the Public Service Act 2008 to ensure delivery of a responsive, effective and efficient services to the community and the Government

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.



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