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International Customer Service Manager Work Remotely

8 months ago

Newcastle, Australia ETE Talent Consultants Full time

Unlock a fresh career journey and ignite your expertise working remotely
- Embrace an extraordinary work culture.
- Flexible full-time/part-time options await

Join an exceptional work culture and redefine your career path working remotely as an International Customer Service Manager

**About the Opportunity**:
At ETE Talent Consultants, an Australian agency specializing in the Education and talent industry, we're all about connecting the best talent worldwide as the demand for remote learning and work continues to soar.

As part of our global expansion, we're on the lookout for an International Customer Service Manager to join our dynamic team. Together, we'll bridge the gap between people and technology, shaping a brighter future and making a difference every day.

Due to our global expansion the Customer Service Manager will play a critical role in fostering positive customer relationships and contributing to the overall success delivering exceptional service and creating a customer-centric culture, whilst driving the growth of our e-learning products and achieving ambitious service targets.

**Your Responsibilities**:

- Take charge of the day-to-day Customer Service operations connecting with potential customers on an international scale.
- Conduct effective over-the-phone/zoom meeting interviews to identify ideal customers, evaluating skills, qualifications, and behavioral traits.
- Identify continuous improvement opportunities through monitoring service performance and analysing trends and results
- Actively contributing to building a strong team culture with a clear focus on the delivery of planned outcomes and the continual development of capabilities of the team.
- Maintain and update our LM Database and social media pages. Independently manage deadlines and make strategic decisions.

**About You**:
Bring your extensive professional Customer Service Management expertise to the table.
- Embrace autonomy and self-drive in your work style.
- Efficiently manage time and organizational demands.
- Demonstrate a passion for Education and meticulous attention to detail.
- Thrive in a fast-paced environment, meeting deadlines with ease.
- Build strong relationships with internal and external stakeholders.

**Benefit from**:

- Access to world-class systems, technology, and support.
- Daily recognition and a culture of celebration.
- Making a positive impact on people's lives together.
- Flexible full-time/part-time work-from-home options with just a laptop and phone required.
- Seize the chance to embark on an exciting online career with comprehensive training.
- Opportunities to travel and attend various conferences throughout the year.

We thrive on embracing learning and pushing boundaries to achieve continuous growth providing an array of perpetual and diverse learning and development opportunities through formal programs and firsthand experience with digital learning content projects.

**How to Apply**:
If you have the skills and drive to take on this thrilling challenge, submit your resume now and APPLY Take the leap towards a rewarding career that lets you work remotely and create a meaningful impact.