IT Analyst

5 months ago

Perth, Australia HAYS Full time

Provide your technical expertise to the ICT team

**Your new company**

A well known WA educational institution

**Your new role**
- Provide first-and second level technical support to internal and external customers.
- Respond to and resolve IT-related issues, questions, and requests in a timely manner.
- Escalate issues to the appropriate teams when necessary.
- Document all support activities in the ticketing system.
- Ensure that all support activities are performed in accordance with established policies and procedures.

**What you'll need to succeed**
- Bachelor’s degree in Computer Science
- Experience as a service desk analyst
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.

**What you'll get in return**
- Competitive rate
- Supportive and collaborative team

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2848348

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