Practice Manager Blackwood Veterinary Surgery

Blackwood Veterinary Surgery has an exceptional opportunity for an experienced Practice Manager.
- Attractive salary, work/life balance and employee benefits
- Join our community of Veterinarians and Nurses
- Enjoy our network of people who thrive on development, wellbeing, growth and opportunity.
- Become a dynamic leader of customer experience, service excellence and gold standard care

Blackwood Veterinary Surgery is located in the beautiful township Adelaide Hills. We are 15 minutes' drive to the CBD, beaches and a short distance to some of the best wineries in South Australia.

We are pleased to announce an opportunity for a Part Time Practice Manager for this popular local practice, working with an experienced team of Vets, Nurses and established client base. Expected hours are 25 hours per week which can be formulated to suit family commitments.

About The Role
- Overseeing all operational and people matters within the clinic and is responsible for communications, procedures and business services.
- Leading on all employee matters including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development.
- Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments.
- Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.
- Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards.
- Working closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic.
- Working closely with the Regional Manager to champion change, improve clinic performance, drive client engagement and create high performing service environments.
- Leading on company initiatives, projects and technology.
- Bringing a transparent leadership style focused on collaboration and engagement.

About You

At least 2 years in a practice leadership or head nurse role in a Veterinary or animal related field

Be committed to high standards of service excellence and clinical care.

Experience with practice management systems or appointment book management skills and are computer confident.

Have strong problem solving, decision making and organisational skills.

Good understanding of people and employment obligations

Good knowledge of workplace health and safety regulations

Experience or interest in change champion and project management

A genuine, warm and supportive style that enjoys caring for people who care for animals.

About Us

Blackwood Veterinary Surgery is a dynamic, vibrant and fun work environment offering plenty of scope for an enthusiastic and compassionate leader. We are a relatively small team of 4 Vets and 8 Nurses who all value and appreciate the team environment we have created. We live by and believe in our "Vets with Heart motto. "