Service Desk Technician
3 months ago
**About A2B Australia**:
A2B is an Australian ASX listed Company with a leading position in personal transport. A2B’s dispatch technology is deployed globally and our expertise in payments is embraced by retailers and the taxi industry throughout Australia.
A2B is home to brands including 13cabs, Cabcharge, EFT Solutions, and Mobile Technologies International. In support of Professional Drivers and their Passengers, we provide class leading
- and cutting-edge technology to 96% of Australia’s 22,000 taxis as well as to taxis in 50 cities throughout North America, Europe, and New Zealand.
**Position Summary**:
We are seeking an experienced and customer focused Level 1 - Service Desk Technician, to provide exceptional IT support to the business and its key stakeholders.
This is very much a hands-on role involving varied tasks that will leverage your technical knowledge and sound troubleshooting experience. Also, your ability to communicate clearly and effectively will be an essential component to your success in this role.
**Responsibilities**:
Due to our growth and ongoing success, A2B Australia has a vacancy for a Service Desk Technicianto join our IT Helpdesk and Support team. Reporting to the IT Operations Manager, the Service Desk Tech will provide support to clients in a Help/Service Desk environment and at client’s premises when required.
As a Service Desk Tech you will be required to:
- Offer meaningful service, proactive feedback, effective assistance and advice to our clients.
- Accurately log, monitor and track service requests using Service Desk Management systems.
- Investigate, diagnose, resolve or escalate service requests in line with Service Level Agreements.
- Maintain job and call queues in Service Desk and provide regular feedback to clients.
- Conduct audits of client network environments as required to identify service needs and detect unauthorised software.
- Facilitate the acquisition and installation of hardware and software for customers.
- Securely maintain client operational and physical environments in line with corporate security policies, standards and work practices.
***
**Qualifications**:
- Proven experience as a **Service Desk technician **or other customer support role
- Technical knowledge, including:
- o Microsoft 365
- o knowledge of Office 365 and Windows environments
- o Active Directory Experience and administration
- o Microsoft Exchange Administration fundamentals
- o PC/Laptop hardware deployment/troubleshooting
- o Apple Product experience/troubleshooting
-
Workshop Technician
4 months ago
Oakleigh, Australia Superior People Recruitment Full timeOur client is the market leader in the supply of diamond tools, equipment and accessories to the construction industries. and are seeking a new Workshop Technician. - You will be responsible for the service, repair and maintenance of a wide range of construction equipment, including petrol, diesel and electric concrete saws, concrete grinders, wall and wire...
-
Workshop Technician
4 months ago
Oakleigh, Australia Superior People Recruitment Full timeOur client is the market leader in the supply of diamond tools, equipment and accessories to the construction industries. and are seeking a new Workshop Technician. - You will be responsible for the service, repair and maintenance of a wide range of construction equipment, including petrol, diesel and electric concrete saws, concrete grinders, wall and wire...
-
Client Services Manager
4 months ago
Oakleigh, Australia Simplerecruit Full timeSoutheast Location - Oakleigh Great remuneration with profit sharing bonuses! Rare Opportunity to make a valued contribution to a growing company Job Summary to appear in search results. Manage the office functions and the scheduling of the job bookings, work closely with the Director to deliver exceptional customer experiences. **The Business** Our...
-
Customer Service Consultant
4 months ago
Oakleigh, Australia Simplerecruit Full timeSoutheast Location - Oakleigh - Service Industry - Great Working Conditions and Enviroment **The Business** This well-established 5-star business located in Oakleigh provides a specialist solution to Melbourne’s property owners. This business has demonstrated rapid growth over the years, significantly outperforming the sector, indicating that their...
-
Oakleigh, Australia ASSA ABLOY Entrance Systems Full timeAbout the RoleWe are seeking a highly skilled Technical Support Officer to join our national team based in Melbourne. As a key member of our customer service team, you will be responsible for providing exceptional technical support to our customers.Key Responsibilities• Deliver exceptional service to customers and efficiently address their technical...
-
Service Allocator
6 days ago
Oakleigh South, Victoria, Australia Alsco Full timeAbout the RoleWe are seeking a highly skilled Transport Allocator to join our team at Alsco. As a key member of our operations team, you will be responsible for planning and managing routes efficiently, ensuring timely delivery of services to our customers.The successful candidate will have excellent communication skills, attention to detail, and the ability...
-
Customer Service Consultant
4 months ago
Oakleigh, Australia Simplerecruit Full timeSoutheast Location - Oakleigh - Service Industry - Hybrid Working Option Available **The Business** This well-established 5-star business located in Oakleigh provides a specialist solution to Melbourne’s property owners. This business has demonstrated rapid growth over the years, significantly outperforming the sector, indicating that their Service...
-
Customer Service Technical Support Specialist
2 weeks ago
Oakleigh, Australia ASSA ABLOY Entrance Systems Full timeAbout the RoleAs a Technical Support Officer with ASSA ABLOY Entrance Systems, you will play a critical role in providing exceptional customer support and technical expertise to our customers. This dynamic and fast-paced role requires a strong ability to deliver exceptional service, troubleshoot complex technical issues, and collaborate closely with product...
-
Body Repair Vehicle Technician
2 weeks ago
Oakleigh South, Victoria, Australia Tesla Full timeJob SummaryTesla is seeking a skilled Body Repair Vehicle Technician to join our team in Oakleigh. As a key member of our Body Repair Program, you will play a critical role in restoring Tesla vehicles to their original glory using cutting-edge tools, advanced materials, and eco-friendly processes.Key ResponsibilitiesPerform entry-level work in the...
-
Customer Service Technical Support Specialist
23 hours ago
Oakleigh, Australia ASSA ABLOY Entrance Systems Full timeAbout the RoleWe are seeking a highly skilled Technical Support Officer to join our national team based at our site in Oakleigh, Melbourne. As a Technical Support Officer, you will be responsible for providing exceptional customer support and technical expertise to our customers.Key Responsibilities• Deliver exceptional service to customers and efficiently...
-
Service Technician
4 months ago
Oakleigh South, Australia ALSCO PTY LIMITED Full time**The Company**: 27 branches. 48,000 satisfied clients. Alsco has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963. The Alsco group consists of: Alsco, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector,...
-
Oakleigh, Australia ASSA ABLOY Entrance Systems Full timeAbout UsASSA ABLOY is a global leader in access solutions, dedicated to satisfying end-user needs for security, safety, and convenience. With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets. In Australia, ASSA ABLOY has a manufacturing site that takes design concepts through to finished products...
-
Customer Service Technical Support Officer
2 weeks ago
Oakleigh, Australia ASSA ABLOY Entrance Systems Full time• Join an iconic Australian Brand• Melbourne based role• Forbes top 100 list of most innovative companiesAbout UsASSA ABLOY is the global leader in access solutions, dedicated to satisfying end-user needs for security, safety and convenience. With offices in over 70 countries, we are represented in all major regions within both mature...
-
Body Repair Technician
22 hours ago
Oakleigh South, Victoria, Australia Tesla Full timeAbout the RoleWe are seeking a skilled Body Repair Vehicle Detailer to join our team at Tesla. As a key member of our Body Repair Program, you will play a critical role in restoring Tesla vehicles to their original glory.Key ResponsibilitiesPerform entry-level work in the inspection, repair, and service of Tesla electric vehiclesOperate a variety of hand,...
-
Customer Service Technical Support Officer
2 weeks ago
Oakleigh, Australia ASSA ABLOY Full timeJoin an iconic Australian Brand - Melbourne based role - Forbes top 100 list of most innovative companies **About Us** ASSA ABLOY is the global leader in access solutions, dedicated to satisfying end-user needs for security, safety and convenience. With offices in over 70 countries, we are represented in all major regions within both mature and emerging...
-
Service Allocator
1 week ago
Oakleigh South, Victoria, Australia Alsco Full timeAbout the RoleWe are seeking a highly skilled and organized Transport Allocator to join our team at Alsco. As a key member of our operations team, you will be responsible for planning and managing routes efficiently, ensuring timely delivery of services to our customers.The successful candidate will have excellent communication skills, be able to work in a...
-
Service Allocator
3 days ago
Oakleigh South, Victoria, Australia Alsco Full timeAbout the RoleWe are seeking a highly skilled Transport Allocator to join our team at Alsco. As a key member of our operations team, you will be responsible for planning and managing routes efficiently, scheduling services, and ensuring timely delivery to our customers.Key ResponsibilitiesSupervise daily service technicians and ensure they have the necessary...
-
Service Allocator
5 days ago
Oakleigh South, Victoria, Australia Alsco Full timeAbout the RoleWe are seeking a highly skilled Transport Allocator to join our team at Alsco. As a key member of our operations team, you will be responsible for planning and scheduling delivery services to our customers across the greater Melbourne region.Your primary focus will be on ensuring the efficient and effective delivery of our services, while...
-
Administration Officer
3 months ago
Oakleigh, Australia Polydip Powderwerx Full timeAbout Us We are a leading Melbourne based powder coater and plastic dipper. With recognized applicating accreditation from major international powder coat suppliers, we pride ourselves on quality and customer service. We have a small, but growing, team of 15 and are looking for the right applicant to join us. As an Administration Officer, your duties will...
-
Maintenance Technician
2 weeks ago
Oakleigh, Australia Conquest Personnel Pty Ltd Full timeOur client, a leading provider of door opening and access solutions, is seeking a skilled Maintenance Electrician to join their team in the South Eastern Suburbs. As a key member of the operations team, you will play a crucial role in ensuring the effective use of machinery, maintenance, and improvement of facilities.**Key Responsibilities:**Perform routine...
