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Librarian - Client Services - Librarian Grade 2

1 month ago

Sydney, Australia NSW Department of Parliamentary Services Full time

Temporary full time for 12 months with the possibility of extension
- $96,237 pa - $109,194 per annum, plus employers’ contribution to superannuation and annual leave loading
- Historic NSW Parliament, Sydney CBD

**About us**

The Department of Parliamentary Services (DPS) is a specialist service department working to support the operation of NSW Parliament by providing logístical support and advice to members, the Departments of the Legislative Council and Legislative Assembly and the people of New South Wales.

The Parliamentary Library provides high quality, independent and client-focused information services to Members of Parliament and their staff.

**About the position**

The Librarian - Client Services contributes to the delivery of an outstanding customer experience for all clients of Library and Research Services. In addition to providing customer services and training, this position will contribute to the strategies, plans and initiatives to understand customer needs and provide customer insights to all Library and Research Services teams.

To be successful in this role you will:

- Hold a professional library or information science qualification (i.e., a degree or post-graduate qualification).
- Have demonstrated customer service and library reference skills.
- Have excellent organisation and communication skills.
- Have an interest in current affairs and emerging library and information technologies.
- Role Description
- Department of Parliamentary Services website
- NSW Parliament pre-employment requirements

**Enabling the Parliament, serving New South Wales**: We demonstrate and foster in others a commitment to the five values of the Department of Parliamentary Services: collaboration, innovation, excellence, integrity and service.

**Our commitment to flexibility**: While this role is advertised as full time, we will consider requests to undertake the work on a flexible part-time or job-share basis.

To get a feeling of what it’s like to work at the Parliament of NSW, watch our video, 'The People's Parliament'. You can now explore the Parliament of NSW online in a new 360-degree virtual tour.

**How to apply**
- Your **up-to-date resume** [maximum five pages] which clearly details your skills and experience as relevant to this position, and
- Your **response** [maximum two pages] to the **targeted questions** below.

Your resume and response to the following targeted questions will be the initial assessment method used to determine your suitability for this position compared to other applicants.** Applications that do not include a response to the targeted questions cannot be comparatively assessed and are unlikely to progress to the next stage of assessment.**

**Targeted questions**
- The Client Services team delivers timely, accurate and authoritative responses to information requests across a range of disciplines. Outline the relevant reference and research skills, knowledge and experience you would bring to the team and this role?
- Please provide a recent example to highlight your commitment to customer service.

Electronic attachments must be MS Word compatible or in pdf format.

**Technical assistance**: Should you encounter any technical problems, please contact ‘I work for NSW’ helpdesk 1800 562 679** **(Monday - Friday).

**Job Reference**: 0000AP81**

**CLOSING DATE**:Friday, 13 September 2024** [11.59pm]