Endpoint Analytics Specialist

4 months ago

Adelaide, Australia Datacom Full time

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
The Endpoint Analytics Lead is responsible for the endpoint analytics capability within the Intelligent Workspace team
Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best
Please note that to be successful in this role, you must be an Australian Citizen and be able to achieve a Baseline or NV1 security clearance.
What you’ll do
The Endpoint Analytics Lead is responsible for (but not limited to):

- Developing processes for the implementation, ongoing support, and maintenance for endpoint analytics services and analytics platforms.
- Deploying endpoint analytics services to customers.
- Pro-actively analysing analytics data from customer endpoints.
- Assessing and recommending innovative use and implementations of new features and technologies related to endpoint with the objective of enhancing customer experience whilst driving efficiencies into all aspects of service delivery.
- Providing recommendations to customers on proactive remediation.
- Working with the endpoint engineering team to proactively remediate incidents.
- Managing licencing for the customers chosen endpoint analytics platform.
- Automating processes to support proactive incident resolution using data analytics.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.
What you’ll bring
We are looking for someone with 5 years of IT industry experience plus experience in an Endpoint Management role. You are passionate about your work, proactive, client-focused and believe in customer service as a point of differentiation in a service offering. You can work both independently on competing priorities and as part of a team, maintaining high relationship building skills.
- Extensive Experience: Proficient with endpoint analytics tools and platforms.
- Technical Support: Skilled in supporting desktops, laptops, and a variety of end-user devices, including mobility technologies, within a corporate environment.
- End User Management: Advanced skills in end-user management, utilizing both modern and traditional SOE management methodologies.
- Analytical Skills: Demonstrates strong analytical and problem-solving abilities.
- Leadership: Proven experience in leading and managing teams effectively.
- Strategic Insight: Understands the implications of work and provides well-considered recommendations for solutions.
- Project Management: Ensures adherence to budgets, schedules, work plans, and performance requirements.
- Stakeholder Engagement: Frequently interacts and networks with a variety of stakeholders and team members within their area of expertise.
- Team Collaboration: Capable of working in large, collaborative teams to achieve organizational goals.
- Customer Relationship Management: Excellent skills in building and managing customer relationships.
- Communication: Strong verbal and written communication skills, with the ability to convey technical information effectively across various levels. Effective presentation skills.
- Vendor Knowledge: Familiar with hardware and software vendor support processes, including product lifecycles.

Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

**Requirements**:
LI-Hybrid

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