Delivery Lead

4 weeks ago

Melbourne, Australia Service Victoria Full time

Location: Melbourne | Western Metropolitan

Job type: Full time / until 27 June 2025

Organisation: Service Victoria

**Salary**: $129,379 - $173,138

Occupation: Technology

Reference: VG/SV/TECH/1763600

Delivery Lead I VPS6 I Fixed Term until 27 June 2025 I $130,673 - $174,869 plus 11% superannuation

**Who we are**

Service Victoria is the one place to go for government services. It's our job to make things easy for customers and we're proud of our track record. Customer satisfaction with Service Victoria is consistently high at more than 95 per cent and our app was the most downloaded in Australia in 2021.

We deliver modern government services designed around people's needs. We've delivered more than a billion transactions, including QR code check-ins, car registration payments, ambulance subscriptions, vouchers and cashbacks to help reduce the cost of living, and more.

Our work enables Victorians to easily access more than 130 of the most popular services through Service Victoria's mobile app and website.

We're always developing exciting new products. We've got a digital wallet, with a digital driver licence in pilot phase, and there's a growing number of licences, certificates and other government-issued credentials.

The Service Victoria culture is dynamic and fast-paced, and the way we work is highly collaborative. You'll be based in our Footscray HQ. Flexible work arrangements, including hybrid work from home arrangements, may be available depending on the position requirements.

**About the role**

Service Victoria has just delivered its initial three-year program, which included establishing the new agency and delivering a digital services platform of contemporary cloud-based infrastructure, technical architecture and scalable and reusable common capabilities, with real-time integration into agency legacy systems.

We're looking for an experienced people leader with deep software development background to lead a team of cross functional specialists working on a range of projects for Service Victoria. As a Delivery Lead, you will be responsible for the overall performance of your team, work with the Product Owner to help prioritise and determine your team's roadmap and report progress against objectives.

**Position Duties**
- First and foremost, you're a people leader: you will have line management responsibility for a small team (typically between 4 and 6 people) of technology specialists, mostly software engineers, in a cross functional team.
- You'll enjoy mentoring and coaching, working closely with your team to identify skill gaps, establish professional development plans and conduct regular performance reviews (both formal and informal)
- You'll enjoy having positive impacts on culture, and work to build engagement and motivation within your team
- Working closely with the Product team, you'll help develop the product roadmap, prioritise deliverables and contribute to effort estimations to help plan the delivery schedule
- Contribute to release planning for your team's projects
- As part of the wider engineering leadership group, you'll represent your team, keeping the group up to date with your team's progress towards quarterly objectives, identify and manage risks and help remove blockers for other teams
- With a deep technical background, you'll provide expert advice and thought leadership on technical design, implementation and architecture choices, ensuring they align to Service Victoria standards and strategies
- Contributes to the team's deliverables in a hands-on way by writing and reviewing code, contributing to design and architecture, writing and editing documentation and helping respond to unplanned incidents and outages

**Key Selection Criteria**
- Demonstrated experiencing leading, mentoring and coaching a team of technical specialists, directly or indirectly, and embedding a culture of continuous improvement
- Practical experience of agile software delivery methodologies
- A successful history of working within software engineering with a focus on web technology, ideally with one or more of React, Nodejs, Serverless or Spring Boot
- A passion for keeping up to date with the ever-changing world of software development, including both technical and non-technical advancements
- Excellent analytical and problem-solving skills
- Great communication, influencing and coaching skills with the ability to explain complex ideas and solve problems
- A well-developed sense of empathy for your customers, both internal and external

**Desired Qualifications**
- Industry based accreditation such as SAFe is highly desirable.

**What we offer**

Flexible, hybrid, and remote working if you prefer (but you'll need to be based somewhere in Victoria as there's still a need to come to the office). Follow your ambition. Get the support you need to grow. There's plenty of room to move around and try new things. We foster supportive work environments and want a public sector workforce that's more

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