Education and Quality Manager
2 weeks ago
**Who we are**
Accent Home Care is a division of Tabulam and Templer Homes for the Aged (TTHA) who have been supporting older people for over 50 years. Accent Home Care has a range of services that extend to Home Care Packages (HCP), Commonwealth Home Support Programme (CHSP) and private services. TTHA is a Culturally and Linguistically Diverse (CALD) provider with its origins in the Melbourne German Community located in Bayswater and now servicing metropolitan
We are seeking a proactive person to take responsibility for all aspects of the Education, Quality, and compliance function for our Home Care division.
**Key Responsibilities**
- Working in collaboration with the management team you will be responsible for providing hands on leadership, guidance, education, and support, including:
- Reviewing and monitoring staff practices against organisational policies and procedures to ensure the consistent provision of a high standard of clinical care and support to all consumers
- Work collaboratively with managers and staff with a focus on facilitating a high standard of consumer satisfaction and achieving best practice outcomes
- Managing and undertaking quality and auditing requirements for the home, using a suite of auditing tools
- Review and develop policy and procedures
- Facilitate quality/education meetings and training
- Deliver the orientation/onboarding program to new Care Advisors and Clinical Staff
- Maintain, update and evaluate the Continuous Improvement Plan.
- Monitor and manage Service Improvement Reports and Incidents to ensure they're actioned, and timeframes are met.
- Monitor and review existing quality processes and systems to ensure compliance
- Monitor feedback and implement service improvement strategies
- Participate in the monthly clinical governance and infection control committee meetings
- Lead a small team of registered nurses
**About you**
- Previous experience of working in residential and home care setting in a management position
- Current registration with AHPRA as a registered nurse
- Well-developed computer skills including proficiency in Microsoft office suite i.e. Outlook, Word and Excel
- Effective written and verbal communication skills with the ability to build and maintain relationships and share knowledge and technical expertise with other team members
- Demonstrated ability at managing and reviewing a quality system
- Advanced skills in delivering training and/or an accredited educator
- High level understanding of contemporary approaches to quality management in the health and/or aged care industry
- Skilled at navigating a complex organisation, forging relationships, and managing through influence rather than direct authority
**Why work for Accent Home Care**
- Working from home arrangements available
- Training & Education Opportunities
- Employment between Monday to Friday
- A friendly and supportive management, culture & team
- Opportunities to develop and advance your career
- Onsite parking
- The ability to have lunch at the 'Changing Seasons Café' (20% staff discount)
- Be part of a vibrant team
- $15,900 salary packaging per FBT year to significantly reduce your taxable income
- Package up to $2,650 per FBT year for entertainment benefits
- EAP and regular staff events
**How to apply**
**If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you**
**APPLY NOW**
No recruitment agencies, please
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