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Product Manager

4 months ago

Sydney, Australia Commonwealth Bank of Australia Full time

Product Manager

**Product Manager**
- **Permanent Opportunity**:

- **Sydney Location**

**Your business**

Business Banking (BB) manages relationships with Commonwealth Bank's small-medium enterprise customers, mid-market corporate customers, and regional and agribusiness customers, providing a wide range of financial services and solutions. It also services our personal and institutional online trading customers. Everyday Business Banking (EBB) is a centre of excellence for innovation development and capability within the Group. We develop transformative technology and products.

**See yourself in our team**

The Everyday Business Banking (EBB) team supports the full spectrum of customers' everyday banking needs from the smallest businesses to the largest corporates. We have accountability for Commercial Deposits, Merchants as well as managing the end-to
- end business customer experience.

You will work in the squad responsible for the product and portfolio management of the Bank's core business transaction accounts, this includes: Business Transaction Account (BTA); Society Cheque Account (SCA); Foreign Currency Account (FCA); Business Online Saver (BOS); Stream Working Capital Transaction Account (SWCTA) and cash channels. This role focuses on Foreign Currency Account (FCA)

**Do Work That Matters**

As a Product Manager (PM) you will be accountable for the management of one or more products, as well as working with the broader team to enable outcome and success of the Core Commercial Deposits product portfolio.

The PM is responsible for sourcing information from various sources to enable monitoring of product performance and assessing that performance against key regulatory and performance objectives.

Engaging with all stakeholders, creating formal plans and documenting processes to ensure sound change management. The PM is also responsible for acting as an SME on changes rolled out by business partners.

**More specifically you will be;**
- Work with the Product Owner to develop the product strategy and work with frontline, technology, risk and operations stakeholders to bring the strategy to life.
- Analyse the financial and non-financial performance of the portfolio to derive insights about the products, their customers and opportunities for future enhancements.
- Manage the design and distribution of products within the target market and in the context of the competitive landscape.
- Responsible for the implementation of product changes and enhancements that add value and optimise their efficient delivery.
- Responsible for proactively managing risks associated with the safe delivery of the product. This includes identifying and resolving complaints, issues, incidents and embed operational processes and controls that improve the end-to-end control environment.
- Planning and leading the promotional efforts for new or enhanced products, including both internal and external marketing, advertising, communication and training, and relationship building activities.
- Manage change to continuously improve the product offering and processes to facilitate the overall customer experience.
- Adhere to the **Code of Conduct**The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.

**Help us deliver a better future for Everyday Business Banking**:

- **Risk Mind-set **-All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
- **3+ years in product management, banking, professional services consulting / accounting or performance analysis.**:

- Operational product expertise
- Exposure to international money transfer and experience in International payments preferred
- Experience with agile project management skill set
- Excellent written and verbal communication skills
- Strong attention to detail with the ability to see the bigger picture
- Strong relationship and stakeholder management skills
- Ability to navigate ambiguity and work flexibly through change
- Ability to lead multiple initiatives and manage tight timeframes
- Prior product development and client facing experience
- Lean Six Sigma certification is favourable
- Applicable and relevant University qualification

**Your Development**

If you live the values and demonstrate the people capabilities we can offer great opportunities. Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move

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Advertising End Date: 18/02/2024

Job ID REQ205104