Administration and Customer Support Officer

3 weeks ago

Broadmeadows, Australia Hume City Council Full time

Are you an administration professional currently working in a customer support environment?_
- Have you previously grown or developed administrative procedures to maximise team benefit?_
- Does the prospect of belonging to a strong customer focused team environment excite you?_

If yes, we are looking for an Administration And Customer Support Officer to join Hume City Council
- ** $45.75 per hour including leave loading (Band 4)**:

- ** Casual position**:

- ** Opportunity to join a friendly team in the Community Centres and Venues department at Hume City Council**

**Welcome to Hume City Council**:
A leader in local government and recognised for its innovation, initiative, leadership, service, quality and support for its people and the diverse communities of North-western Melbourne. We are committed to creating an inclusive and collaborative work environment that values and respects our 1800 employees, which is why we know you're going to love working with us

**_ What is an_** **_Administration And Customer Support Officer_** **_at Hume City Council?_**

Hume City Council has an exciting opportunity for an Administration and Customer Support Officer to join our busy Community Centres and Venues team.

We are seeking an enthusiastic and motivated person to manage the day-to-day operations and customer service requirements across multiple community Centres in Hume on a rostered basis.

**_ You will thrive within this multi-faceted role as you _**

You are an administrator who is passionate about delivering community centre services and programs within a strong customer focused environment. Your expertise will include:

- Demonstrated knowledge and experience in administration within a community environment.
- High level customer service to members of the public and internal customers in a timely, professional and effective manner in accordance with agreed performance standards and service expectations
- Demonstrated knowledge and experience in maintaining database systems and facility management systems.

**What's needed**

You will also be a clear communicator, have a passion for helping people succeed and building relationships through trust and respect. You need to be approachable, self-motivated, patient, highly organised and enjoy achieving results.
- Relevant qualification or demonstrated experience in high level administrative/reception duties and customer service within a community setting.
- Demonstrated ability to communicate both verbally and in written form to a broad range of people from diverse backgrounds and cultures with an ability to write reports and to prepare external correspondence.
- Demonstrated capacity to manage facility booking systems and associated processes.
- Knowledge and/or proficiency in the use of facility booking software and administration systems within a community setting.
- Good interpersonal skills and ability to communicate effectively with customers and colleagues.
- Ability to manage multiple tasks, set priorities and organise work within these priorities.

**Why Hume?**

**For further information please view the position description **or contact **Amanda-Jane Noonan on **0477361 514**

Our Council recognises the value of the diversity and strength of Aboriginal and Torres Strait Islander cultures to the heritage of all Australians. We have zero tolerance for child abuse and adhere to the Victorian Child Safe Standards and related legislation. Our people are required to observe child safe requirements and support the safety, participation, well-being, and empowerment of children.

Applications Close: 09 May 2023

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