Veterinary Receptionist

Are you looking for a rewarding career in the veterinary industry?

Midson Road Veterinary Clinic is an independently owned general practice in Epping, NSW. We are a small team consisting of long-term core staff members and encourage additional veterinary and veterinary nursing students to be part of the team.

Due to Staff Movement, we are searching for a new Permanent Part Time Receptionist. The focus of this role is customer service and administrative support. Experience in client services/reception in a veterinary practice would be seen as advantageous.

This role may suit an experienced vet nurse who is looking to step back a little from the clinical aspects or a freshly qualified vet nurse with experience in administrative and/or client services roles. If you are coming from a client services or reception background, animal handling or experience with animals would be preferred.

Essential Criteria:

- Passionate and committed to caring for our patients and clients.
- Proven experience in a strong customer service role.
- Exceptional customer service and communication skills.
- Possess an excellent work ethic, is reliable and has a stable work history.
- High emotional intelligence.
- Excellent written and spoken English. Other languages would be useful but not essential.
- Motivated with high energy level.
- Strong ability to multitask under sometimes stressful conditions.
- Able to work in a team environment and take direction.
- Ability to keep calm under pressure.
- Some knowledge within the veterinary industry
- Ability to commit to 2-3 days per week, ideally Monday, Thursday and Friday, and possible fill ins

Duties Include but are not limited to:

- Collect and record client and patient information, insurance details and communication notes.
- Collaborate closely with veterinarians and nurses to ensure seamless communication regarding client and patient arrivals/departures, scheduling, documentation, medication orders and other ad hoc requirements.
- Assist with reconciling client accounts, including processing payments, insurance claims, and other financial transactions with third-party payment plan providers.
- Reception-level phone triage, with the support of the hospital’s veterinarians and veterinary nurses.
- Helping clients with over the counter products.
- Stock deliveries and unpacking.
- Preparing prescriptions under the direction of the veterinarian and ensuring clients understand how to administer medications
- Bank reconciliation
- Managing Social media accounts
- Manage all aspects of clinic administration e.g. Microchips, licences.
- Some cleaning will be required

What We Offer
- An interesting, rewarding and varied role in a family run environment. Above award remuneration based on experience.
- Staff snacks, teas & coffees & special occasion lunches
- Staff discount after a year

Applications from recruitment agencies will not be considered.

Unfortunately, phone enquiries regarding the position are unable to be answered due to workload.

**Job Types**: Part-time, Permanent

Pay: $23.50 - $29.00 per hour

Expected hours: 24 - 32 per week

**Benefits**:

- Employee discount

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person