Virtual Receptionist

As a Receptionist for Virtual Office Solutions (VOS), there is a responsibility to be the first point of contact, not only for us but for the many clients we take calls for and support. This is a pivotal role for our company and our clients. It is a high pressure role given there are in excess of 50 + Client lines to be answered, bookings made and rescheduled plus any administration they or we require to keep our business running smoothly.

**JOB TITLE**:Receptionist

**JOB TYPE**:Permanent Part Time

**Job Hours**:
Wednesday - Friday 9am - 2pm (note: with a view to increase as the role grows)

**LOCATION**:A mix of working from home and in our Sunshine Coast Office at times (Local Sunshine Coast or North Brisbane applicants only need apply)

**REPORTS TO**:Head of Operations and Director of VOS.

**MAIN DUTIES/RESPONSIBILITIES**:

- Taking inbound and outbound calls and call transfers for 60+ clients
- Performing ad-hoc administration duties
- Taking and ensuring messages are passed to the appropriate staff member on a timely basis
- Ensuring inbox for VOS and our clients are managed daily with timely responses
- Using 10+ different online booking systems
- Being first point of contact for our clients and their own clients
- Liaising directly with our clients to assist in any administration + reception support that may require
- Completing daily handovers
- Supporting clients and team with Administration as required

**SKILLS & EXPERIENCE**

**Experience**:

- Experience in a reception / customer service role is a must (minimum 1 year)
- Allied Health Background is an advantage but not essential

**Personal Skills**:

- Organisational Skills
- Attention to detail
- Exceptional multitasker
- Excellent verbal and written communication skills
- Courteous
- Strong customer service skills
- Able to meet deadlines
- Able to follow procedures and direction
- Able to take on constructive criticism and learn from mistakes
- Inviting and pleasant phone voice

**Technical Skills**:

- Intermediate to advance Microsoft Office Skills (Word, Excel, Powerpoint and outlook)
- Knowledge and understanding of Google Suite and all associated products
- Intermediate IT skills, able to troubleshoot basic technical issues that may arise
- Ability to use many software products at the one time
- Experience in using online booking systems

**Job Requirements**:

- Own Laptop (must be portable for trainings) or portable PC with the ability to replace and upgrade as needed
- Fast speed Internet - (we will require you to do an internet speed test)
- Backup / portable internet - for when home internet is down OR the ability to relocate to ensure shift is completed
- Headset
- 2nd Monitor
- Quiet home office with no background noise
- Ability to travel and work from our Sunshine Coast office as required

**PERFORMANCE GOALS**:

- Complete administration tasks on time
- Deal with clients, suppliers and other team members professionally at all times
- All calls are answered within set KPI times
- All time is logged in time tracking software and 90% of rostered time is tracked
- A real team player
- Able to complete a thorough handover to the next shift team
- Ability to work across many online booking systems
- Able to follow direction from Head of Operations and VOS Director
- Keeping a calm and harmonious team environment

**Job Types**: Part-time, Permanent

**Salary**: $23.00 - $25.00 per hour

Expected hours: No less than 15 per week

**Benefits**:

- Work from home

Schedule:

- Day shift

**Experience**:

- Reception: 1 year (preferred)
- Customer service: 1 year (preferred)
- Allied Health: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person