Field Service Technician

1 week ago

Sydney, Australia Talent Focus Recruitment Full time

Talent Focus Recruitment are working on behalf of our client; a leading medical device company based in North Sydney.
We are seeking a Service Technician with a passion for travelling regularly and working interstate.
- Full time permanent position.
- $80- $95K base + super + work vehicle + phone allowance.
- Northern Sydney location.

Our client is providing an exciting opportunity for a full time **Field Service Technician** to join their growing team in Sydney Reporting to the Operations Manager, the Field Service Technician will be working closely with current clients, the local sales team and enjoy support from their global partners.

**Responsibilities include but aren’t limited to**:

- Perform on-site product installations, upgrades and on-going service support and maintenance in assigned territory.
- Utilize proven troubleshooting processes to diagnose and resolve technical issues **electro-mechanical aesthetic** and **robotic aesthetic systems**.
- Manage service call scheduling, parts inventory, and administrative responsibilities with mínimal supervision.
- An integral part of the role is to manage customer relationships, maintain written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales.
- Represent the company in a positive, professional manner in all dealings with customers, both external and internal.
- Review available technical literature to maintain an awareness of current aesthetic and surgical practices and procedures.
- Perform other related duties as required and assigned.
- Travelling for conferences.
- Networking.
- Hands on role - wearing multiple hats.

**What you will need**:

- Qualifications in electronic, computer, mechanical or biomedical engineering with applicable work experience required or bachelor’s degree.
- Electromechanical background.
- 1+ years’ prior field service experience, installation and troubleshooting complex electronic equipment or equivalent; experience in medical device industry or comparable capital equipment industry preferred.
- Be in good physical health
- Must have a valid passport and driver’s license
- **Ability to travel locally and interstate on short notice**.
- **Up to 70% travel may be required to meet customer needs.**:

- **Availability and flexibility to work after hours and weekends/overnights when needed during peak times.**:

- Excellent communication skills to deal with demanding clients.
- Must possess basic software skills and computer literacy.
- Must have experience in servicing and maintaining high value capital equipment.
- Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams.
- Familiarity with robotic instrumentation, automated instrumentation or aesthetic medical systems would be considered an asset.

**Who you are**:

- Self-starter who takes initiative and maintains excellent follow-through and follow-up.
- Strong organisational skills and attention to detail.
- Effective communication and customer service skills.
- Quick and resourceful at solving problems and developing solutions.
- Adaptable, agile, and able to excel in a fast-paced environment.

MUST have full working rights in Australia; e.g. permanent resident or Citizen.

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