Quality Assurance Auditor

2 months ago

Allambie Heights, Australia Sunnyfield Full time

About Sunnyfield

Sunnyfield is an industry-leading not-for-profit organisation with 1500 employees delivering over 2000 support services daily. For more than 70 years, we have been supporting people with disability of all ages to be active, inclusive participants in their communities through innovative programs and person-centred active support plans.

Our staff are our valued partners and key to Sunnyfield’s success. As advocates of diversity, inclusivity and equality, we strive to have a team that reflects the diversity of the people we support, so their needs are met to the best of our ability.

About the role

We are looking for a Quality Assurance Auditor who will be part of Sunnyfield’s Quality, Risk and Compliance Team supporting with the organisations Quality Management System.

The role works closely with Regional Managers, Service Coordinators and Managers across Sunnyfield. You will be conducting quality, medication, healthcare and WHS audits to ensure services comply with the requirements of the NDIS Quality and Safeguards Practice Standards.

You will also support the Quality Manager and broader Quality, Risk and Compliance team to:

- Coordinate and conduct compliance and quality audits across all Sunnyfield services, travelling to services across NSW and in the ACT bi
- annually
- Analyse Audit findings to review and recommend service delivery and quality improvements
- Make recommendations to continuously improvement Sunnyfield’s Audit tools
- Support the development and implementation of Quality, Risk and Compliance policies and procedures
- Assist with the development of Sunnyfield’s annual audit schedule
- Working together with the team to manage the complaints line

About you

We’re looking for someone who has:

- Auditor qualifications or relevant experience and/or disability sector experience
- Evidence of commitment to service and ongoing professional development experience
- Knowledge of NDIS Quality and Safeguarding Framework including NDIS Practice Standards applicable to the disability sector (desirable)
- Knowledge of contemporary approaches to delivering services to people with disability
- Knowledge of operational challenges within disability services
- Strong analytical skills, able to communicate information and recommendations succinctly
- Experience in writing audit reports and supporting services to address non-compliances
- Effective written and verbal communication skills.
- Effective time management skills.
- Ability to remain focused under pressure
- Ability to manage competing deadlines
- Proven capacity to work in a team environment.
- Ability to build relationships with Regional Managers, Service Coordinators and Managers

**Benefits**:

- Salary Packaging Benefits - pay less tax, take more money home
- Career pathways
- Learning and development, including paid training
- Flexible work arrangements
- Employee assistance program
- Discounted health insurance
- Collaborative and positive working culture, including regular wellbeing events

You will be rewarded with flexibility, a brilliant team culture, inspiring leadership and meaningful work, with a mission to enrich the lives of people with disability by creating choice, opportunities and skills for life.

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