See more Collapse

Outbound Officer

2 months ago

Glebe, Australia Médecins Sans Frontières Australia Full time

At MSF Australia our Fundraising department includes an Outbound Supporter Relations team. Join our close-knit fundraising team in a 12 month contract in a role where you can make a difference for people in need all over the world.

As a part of the Outbound team you will enjoy a supportive and inclusive culture that will enable you to achieve personal and professional goals through collaboration and innovation. We value work-life balance and the health and wellbeing of our employees.

Hours of work will vary across 9am - 11am start and 5pm - 7pm finish Monday to Friday.

**What you will be responsible for**

Collectively the Outbound team ensures that our valued donors receive the best possible care and service. This key role focuses on relationship building calls that drive revenue through deepening our supporters connection to MSF.

Accountabilities include:

- Making outbound calls to previous donors;
- Updating and maintaining information in the CRM;
- Performing general administration tasks;

**Requirements**:
To be successful in this collaborative and diverse customer focused role you will be known for your resilience and tenacity, your natural ability to inspire others and your interest in contributing to humanitarian aid work globally. Ideally you can demonstrate the following:

- Previous Call Centre, Telemarketing or Customer Service experience;
- Confident phone manner & excellent communication skills;
- Accurate data entry and CRM proficiency;
- High attention to detail;
- A customer focus; and
- Keen interest in being a part of a NFP organisation.

Applications will be reviewed on receipt.

In MSF Australia, we believe the following 5 values form the foundations of our culture - **T **ransparency, **R **espect **, **U **nderstanding of Diversity **, **S **tepping In **and **Collabora **T **ion.**

At MSF Australia we value T.R.U.S.T as an essential element to how we operate and believe that these organisation values flow from this trust that we build.

Please note:
Médecins Sans Frontières Australia has a Child Protection Policy and Covid-19 vaccination policy in place, all employees are required to comply with these policies.

We have other current jobs related to this field that you can find below

  • Outbound Officer

    2 weeks ago

    Glebe, Australia Médecins Sans Frontières Australia Full time

    At MSF Australia our Fundraising department includes an Outbound Supporter Relations team. Join our close-knit fundraising team in a 12 month contract in a role where you can make a difference for people in need all over the world.As a part of the Outbound team you will enjoy a supportive and inclusive culture that will enable you to achieve personal and...

  • Outbound Supporter Relations Officer

    3 weeks ago

    Glebe, Australia Médecins Sans Frontières Australia Full time

    MSF Australia is expanding their Supporter Relations team to include an Outbound Donor Support team to be accountable for contacting existing donors to validate or re-activate their pledge details and completing critical administrative tasks to foster ongoing donor engagement. Collectively the Outbound Donor Support team will ensure that our valued donors...

  • Supporter Relations Officer

    4 weeks ago

    Glebe, Australia Médecins Sans Frontières Australia Full time

    At MSF Australia we are expanding our Supporter Relations department to include an Outbound team! Join our close-knit Supporter Relations department and help to grow a successful team in a job you can make a difference in. As a part of the Outbound team you will enjoy a supportive and inclusive culture that will enable you to achieve personal and...

  • Supporter Relations Officer

    4 weeks ago

    Glebe, Australia Médecins Sans Frontières Australia Full time

    At MSF Australia our Supporter Relations department is made up of an Administration, Donor Facing and Outbound team. Join our close-knit Supporter Relations department in a 12 month contract in a role where you can make a difference for people in need all over the world. As a part of the Outbound team you will enjoy a supportive and inclusive culture that...

  • Supporter Relations Officer

    2 weeks ago

    Glebe, Australia Médecins Sans Frontières Australia Full time

    At MSF Australia we are expanding our Supporter Relations department to include an Outbound team Join our close-knit Supporter Relations department and help to grow a successful team in a job you can make a difference in. As a part of the Outbound team you will enjoy a supportive and inclusive culture that will enable you to achieve personal and professional...