Manager, Space&co

4 weeks ago

Melbourne, Australia The GPT Group Full time

Office Asset Management- Full Time- Melbourne, VIC**Together, we can do great things.**

We shape leading experiences across office, retail, logistics and student accommodation.

We’re one of Australia’s largest property groups, managing $35 billion worth of assets across the country.

Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good. Every day, our people are driving positive impact for people, place and planet. They’re inquisitive, pioneering industry firsts and pushing new ideas to deliver exceptional outcomes.

This passion and expertise creates an employee experience that puts wellbeing, flexibility and opportunity first.

Come join us.

**The role**

We have an exciting, full time opportunity for a **Manager, Space&Co **to manage all operational requirements of our new Space&Co. venue at 181 William Street. Customer experience is at the heart of everything we do and this role has customer service at its core. This role is a key first point of contact for all visitors to our meeting rooms, collaboration spaces, events and all other membership types.

The role will also support other venues within our Melbourne CBD (Queen & Collins and 530 Collins) and potentially Sydney and Brisbane from time to time.

**What you will be doing**
- Being the welcoming face and key point of contact for all members and guests, promptly addressing their enquiries and requests and ensuring everyone has a positive experience with us
- Effectively managing external meeting room and workshop bookings, ensuring smooth execution on the day, addressing all user needs (including technology) and identifying and executing opportunities for upselling and re-booking.
- Overseeing and managing end to end event coordination, in-venue meetings with a focus on upselling services
- Supporting the promotion and upselling of meeting and event services alongside the Sales Manager
- Responding to enquiries relating to workspace requirements and complete membership proposals, providing assistance to the Leasing/BD team with sales enquiries as required
- Coordinating and overseeing venue maintenance, in collaboration with the building management team and relevant stakeholders, maintaining an excellent standard of venue presentation and operation.
- Managing venue billings and contributing to the overall cost management and financial success of GPT Space&Co with support from the Regional Manager.

**What makes you stand out**

We are looking for a strong customer focused professional with demonstrated front of house experience, ideally from the service, hospitality and events industries.

You thrive on building relationships and take pride in working proactively and autonomously. As a natural communicator, you are confident in managing multiple projects and delivering great customer solutions for the business.

This could be ideal next step into property for a highly driven professional.

**What makes us stand out**

**We value our people**
- Enjoy flexible working arrangements and generous leave options.
- Experience market-leading parental leave benefits including 22 weeks paid leave for either carer and childcare allowance once you return to work.
- Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.
- Engage in comprehensive Wellbeing programs and benefit from market-leading policies and support tailored to diverse needs.
- Be recognised by peers through nomination awards and take part in our generous Employee Referral Program.

**We know the power of a great experience**
- Ranked 5th in the 2024 Gender Equality Global Report released by Equileap.
- Achieved number 2 real estate company in S&P Global Sustainability Assessment.
- Earned a silver ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.
- Awarded our fourth consecutive Employer of Choice for Gender Equality citation from the Workplace Gender Equality Agency (WGEA) in 2021-2023.
- Accredited Family Inclusive Workplace.
- Committed to our second Stretch Reconciliation Action Plan (RAP).

**Everyone counts**

**What are the next steps?**

If this role sounds like you then we want to hear from you

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