Service Desk Agent

6 months ago

Melbourne, Australia PEXA Full time

**Hi, we’re PEXA**

Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes. And this is just the beginning. Our data and insights are helping organisations unlock the intel they need to drive change and possibilities.

Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team.

Our people are our customers.

The Service Desk Agent is a member of The Hub service desk team. The role will be responsible for providing service desk support to PEXArians across the range of services provided by Workplace Technology.

**Key Accountabilities**:

- Provide hardware and software support for end-user and office technology devices including:

- o Desktop and laptop PCs (Mac and Windows)
- o Mobile devices - Tablets and phones (iOS and Android)
- o Office technology facilities - AV devices, Printers, Scanners, Portable Wireless hotspots, etc.
- o Software installation and Activation (O365 plus more)
- Research, trouble-shoot, diagnose and identify solutions to resolve end-user problems.
- Ensure proper recording of tickets and timely closure of incidents and requests tickets.
- Image and configure new and existing laptops per SOE.
- Deploy patches and updates to end-user devices.
- Process onboarding requests for new joiners, including provision of end-user devices and required systems access.
- Process offboarding requests for leavers.
- Administer procurement of hardware and software (monitor stock levels of hardware, obtain quotes, obtain approvals, place orders, receive items).

**Skills and Experience**:

- Must have demonstrated customer service experience in a technical role.
- Must have strong skills in interacting with technology users to establish what the problem is and clearly explain solutions.
- Must have strong knowledge of Windows computing environment and knowledge of Mac computing environment would be desirable.
- Must have strong problem-solving, trouble-shooting and diagnostic skills and experience.
- Must have strong communication skills: listening and understanding; verbal and written communication.
- Experience in working with vendors for supply of hardware and software would be desirable.

**Key Attributes**:

- A passion for creating a great people experience through building strong relationships with and problem solving for key stakeholders
- A can-do positive attitude with a strong customer service orientation
- Able to thrive under pressure, with strong initiative and drive
- Proactive and flexible; able to multitask and switch focus quickly to ensure priorities are delivered on time

**A career at PEXA starts with you**

If you think you have the required skills, an appetite to learn and would be a great fit, we’d love to hear from you - even if you don’t tick all the boxes. At PEXA we support your growth and help you discover your full potential.

**Why join us**
- Flexibility is in our DNA, with no set office days - work from any location in Australia
- Your holistic wellbeing is important to us. Enjoy meditation, yoga, boxing classes and a wellness day each month to recharge
- We know that work is just one aspect of your life. That’s why we offer up to 12 weeks ‘workcation’ for you to extend personal travel time and work remotely
- Take the opportunity to purchase up to four weeks additional annual leave per year
- Learn from the best and upskill with PEXA Academy certifications and grow your career

**Our commitment to our people and a better future**

At PEXA we want you to embrace your best self each day, creating an environment where everyone can contribute and participate, so that every person can reach their full potential. We want our people to feel equally valued, supported and celebrated. With market-leading benefits that make a difference, we’re committed to supporting individuals, families and carers. Your culture, gender, sexual orientation, language and other attributes make you unique We couldn't be prouder to have a team that reflects the richness of our wider community.

We’re a proud
**‘Circle Back Initiative’ **Employer and commit to responding to every applicant.

***

**Stay Connected**

A career at PEXA is exciting, challenging and rewarding, and we’re always on the lookout for talented individuals to join the team. You can learn more about life at PEXA on our website and social channels too.

  • Service Desk Agent

    5 months ago

    Melbourne, Australia Fujitsu Full time

    **Service Desk Agent** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About the...

  • Service Desk Agent

    5 months ago

    Melbourne, Australia Property Exchange Australia Limited Full time

    **Hi, we’re PEXA** - Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week...

  • Front Desk Agent

    5 months ago

    Melbourne, Australia Selina Full time

    **Who we are** Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures. **What the role is** The Front Desk Agent (Experience Lead)...

  • Service Desk Analyst

    2 months ago

    Melbourne, Australia Fujitsu Full time

    About the job Service Desk Analyst **Service Desk Analyst** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society...

  • Front Desk Agent

    6 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24026382 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most...

  • Guest Service Agent

    4 weeks ago

    Melbourne, Australia Park Regis Griffin Suites Full time

    Park Regis Griffin Suites Hotel located on St Kilda Rd Melbourne is looking for a Casual/Part Time Guest Service Agent to join our hotel reception team. The hotel is a 4-star hotel with coffee shop, restaurant, accommodation and conference meeting rooms. The hotel is part of Seibu Prince hotels and resorts located across the globe - Prior experience in a...

  • Guest Service Agent

    2 months ago

    Melbourne, Australia Park Regis Griffin Suites Full time

    Park Regis Griffin Suites Hotel located on St Kilda Rd Melbourne is looking for a Casual/Part Time Guest Service Agent to join our hotel reception team. The hotel is a 4-star hotel with coffee shop, restaurant, accommodation and conference meeting rooms. The hotel is part of Seibu Prince hotels and resorts located across the globe - Prior experience in a...

  • Guest Service Agent

    6 months ago

    Melbourne, Australia AccorHotel Full time

    **Company Description** Batman's Hill on Collins is a 4-star hotel in Melbourne, offering an ideal city stay for corporate, leisure and group travel guests. We are conveniently located in the heart of Melbourne's CBD, right opposite Southern Cross Station. The hotel features 190 rooms and apartments, a fully equipped conference centre with 10 function...

  • Welcome Agent

    5 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** Part time **Job Number** 24109422 **Job Category** Rooms & Guest Services Operations **Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Are you excited to work and create epic moments for...

  • Service Desk

    5 months ago

    Melbourne, Australia Axiom Technologies Full time

    We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **Experience in a similar role** J**ob description** Dedicated...

  • IT Service Desk

    3 weeks ago

    Melbourne, Australia Public Sector People Full time

    About the Role:A local council in South East Victoria is seeking a casual IT Service Desk employee to join their IT team for a period of 2-4 days per week on a 2 month basis.  This is a great opportunity to gain hands-on experience in IT support within a local government environment while providing essential IT services to staff across various sites. Key...

  • IT Service Desk Manager

    5 months ago

    Melbourne, Australia illion Full time

    Company Description illion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion leverages its consumer and commercial credit registries to provide end-to-end customer management solutions to clients in the financial services, telecommunications, utilities, and government sectors. **Job...

  • Service Desk

    6 months ago

    Melbourne, Australia Axiom Technologies Full time

    Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at . We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the...

  • Guest Service Agent

    5 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24077477 **Job Category** Rooms & Guest Services Operations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they...

  • IT Service Desk Manager

    5 months ago

    Melbourne, Australia Granite Consulting Full time

    Permanent employment - $140k - $150k + Super - Melbourne based **Responsibilities**: - Lead and manage the IT service desk team, providing guidance, support, and mentorship to team members. - Implement and adhere to ITIL best practices in service management, incident management, problem management, change management, and service request fulfillment. -...

  • IT Help Desk

    1 week ago

    Melbourne, Australia Grow Talent Full time

    The ClientOur client, a leading provider of managed services, is assembling a dedicated team of Service Desk Agents to support a high-profile government service desk. This is an opportunity to work in a dynamic environment where you can develop your technical expertise and contribute to delivering exceptional support services.What’s in It for You Long-term...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Australia Optus Full time

    **Service Desk Analyst**: **Date**:13 Nov 2024 **Location**: Melbourne, Australia **Company**:Singtel Group **It starts with YES!** As a Service Desk Analyst (SDA) you’re required to act as a central point of contact providing assistance to Optus customers and enabling them to make effective use of their Optus products and services. You will be...

  • Front Desk Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia West Wimmera Health Service Full time

    About the RoleWest Wimmera Health Service is seeking a skilled Front Desk Coordinator to provide exceptional customer service and administrative support across all facilities.

  • IT Service Desk Analyst

    6 months ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    APS Level 5, Ongoing - $76,783 - $83,683 + 15.4% super - Melbourne The Bureau of Meteorology is seeking a qualified IT Service Desk Analyst to provide Level 1 Information and Communications Technology (ICT) technical support - Nationwide (including Bureau remote offices) based out at the Bureau's Melbourne office as part of a team spread across multiple...

  • Front Desk Associate

    4 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    About the Role:We are seeking a reliable and friendly individual to join our front desk team as a Guest Service Agent.As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, including checking them in and out, handling room reservations, and answering phone calls in a professional and timely manner.About...