Attendant-food & Beverage

6 months ago

Melbourne, Australia Marriott International, Inc Full time

**Job Number** 23210939

**Job Category** Food and Beverage & Culinary

**Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

**KEY RESPONSIBILITIES**
- Deliver exceptional customer service to both and external and internal guests.
- Ensure a high quality F & B product is consistently being produced
- Follow standards and procedures correctly, for each task
- Adhere to hotel cash handling policies and procedures
- Responsible for knowing your rostered shifts
- To be able to use initiative and work without constant supervision
- Have an understanding of hotel policies and procedures for sickness, holidays and fire etc
- Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies.
- Always be aware of selling the department at every opportunity
- Good understanding of food and beverage and the delivery of both
- Understanding of menus, cooking techniques, able to describe dishes
- Understanding of wines and others beverages, able to offer suggestions
- Practice effective Host Responsibility to all guests
- Meet the grooming standards of the hotel as set out in the Associate Handbook.
- Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
- Demonstrate clear behaviours that align to the Property Service Culture Standards, the Marriott Journey and Brand Core values
- Comply with and abide by all hotel polices and procedure and information as outlined in Associate handbook
- Comply with Marriott’s Worldwide Code of Business Conduct and Ethics and the Policy against Insider training at all times.
- To work as and where directed by Management plus follow all reasonable requests

ASSOCIATE SUCCESS PROFILE
- The Associate Success Profile outlines what’s expected of us, our guidelines and shows what success looks like. It brings together the human truths and our core values and can assist us in delivering positive lasting impressions.
- Surprise and Delight - Provide personal touches. Anticipate unique needs. Show empathy toward guest and internal customers. Create a relaxing environment. Feel empowered to provide truly customised service.
- Belong to team Westin - Respect others and share credit. Feel appreciated and appreciate other team members. Create an inclusive environment.
- Deliver and win - Be accountable for every interaction. Follow-up and follow-through. DreamWESTIN - innovate services and processes. Use thoughtful judgement. Avert or solve problems creatively.
- Evolve and grow - Continuously develop and learn. Fell skilled and confident enough to be self reliant.
- Be Westin - Serve as a champion of Westin through words, actions and gestures. Follow brand standards. Have and show pride in Westin. Support the brand values: personal, instinctive, renewal.
- Marriott International is an equal opportunity employer. We believe in hi

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