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Small Business Cashflow Specialist

4 months ago

Docklands, Australia ANZ Banking Group Full time

**Req ID**: 65389
**Department**: NBC
**Division**: Australia Commercial
**Location**: Docklands
About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things
- whether they’re buying a home, building a business or saving for things big or small.

**This role is accountable for**:
**Financial & Discipline**:
Action incoming calls or digital opportunities, conduct quality needs based conversation and assist customer to start grow and run the business by providing valuable advice, tailored recommendations and fulfilling working capital product solution and working capital transaction accounts from end to end
Identify any additional customer needs and effectively refer to an appropriate channel, including value add services that will help customers start, grow and run their business (such as Honcho & Employment Hero)
Assist all transactional banking requirements for customer’s end to end

**Customer**:
Ensure the customer remains at the hearts of all our interactions
Provide exceptional customer engagement
Take ownership of customer issues and resolving them
Record discussion for future reference**Risk & Reputation**:
Ensure quality customer and business outcomes are achieved in adherence to ANZ policies and values
Identify potential process/service improvements identified.
Maintain compliance with required training and banker capabilities (e.g. Mandatory Learning, ACL,FSRA, AF On-boarding, Introduction and Intermediate Credit Course)

**People & Culture**:
Collaborate within the team and contribute to a high performance culture
Stakeholder management with business partners
Embrace, drive and support change and ensure sharing of ‘best practice’ ideas.
Provide feedback to acquisition channels to improve the on boarding process

**Role Location**: 833 Collins Street, Docklands VIC 3008
**Role Type**: Permanent
**Schedule**: Full Time

What will you bring?

To grow and be successful in the role, you will ideally bring the following:
Professional phone manner/etiquette
Oral and written communication skills
Adhering to structured roster/operating rhythm
Understanding of small business & commercial markets
Thorough knowledge of ANZ procedure, products and services (desired not essential)
Understanding of Money In, Managing Money, Money Out and cash flow concepts

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

24/05/2024, 11.59pm, (Melbourne Australia)