Instructional Designer
4 weeks ago
**Game Changer Wanted: Be the Pioneer Instructional Designer for the world's largest crypto casino and elevate our Support Staff Training**
***:
**What you will do**:
You will have the exciting opportunity to redesign and expand our induction program, taking it to new heights. Your main responsibility will be to analyse the current program and identify areas for improvement. Drawing on your expertise in instructional design, you will create a comprehensive and engaging onboarding experience that immerses new support staff members into our company culture, values, and processes.
**What’s in it for you**: By taking on the pioneering role of the first Instructional Designer for Digital Learning Solutions, you will have the unique opportunity to make a significant and lasting impact not only on our support staff but also on the wider business. Your expertise in designing and implementing engaging digital learning solutions will uplift our support team, enhancing their skills, knowledge, and performance, ultimately leading to improved customer satisfaction and operational efficiency. Additionally, your innovative and creative approach to instructional design will inspire a culture of continuous learning and professional development throughout the organisation, fostering a workforce that is adaptable, skilled, and motivated. Your contributions will have a cascading effect, benefiting various departments and functions, and driving overall growth, success, and excellence across the entire business.
**Our story**:
**Requirements**:
**Main Duties and Responsibilities**:
- Design and develop engaging and effective digital learning solutions, including e-learning courses (using Rise), instructional videos, and other multimedia content
- Redesign and develop our induction program to ensure a comprehensive and engaging onboarding experience for new employees in customer support
- Evaluate the effectiveness of learning solutions and make data-driven recommendations for continuous improvement
- Stay up-to-date with the latest trends and best practices in instructional design and e-learning, incorporating them into our learning solutions
- Mentor and support a select number of our senior agents in order to assist your output, sharing expertise and promoting professional development
- Work closely with the HR team and other business units to identify and support additional learning needs throughout the organisation
- Contribute to the development and execution of the company's learning strategy
***
**You’re perfect for this role if**:
- 5+ years of experience in instructional design and e-learning development, preferably in a technology-focused industry or in a customer operational area
- Proficiency in e-learning authoring tools, such as Articulate Rise, Storyline, or Captivate
- Proven skills in video production and editing, including the use of software such as Adobe Premiere, After Effects, or Camtasia
- Excellent communication, collaboration, and project management skills
- Ability to work independently and manage multiple projects with tight deadlines
- Knowledge of adult learning principles and instructional design models
**Benefits**
**Some of the perks of working for us**:
- Flexible working hours
- Team socials and ad-hoc get-togethers, and events for you to get involved in (if you wish)
- Annual training and development budget
- Optional flu shot
- Daily catered breakfast
- Massage Wednesdays - we get professionals to do this
- EAP access for you and your family
- Friday parmas/pub lunch, plus happy hour in the office from 4PM
- Table tennis and pool tables, plus games rooms with PS5, Switches and dartboards
- Paid volunteer day
- A full-time barista/kitchen manager who will make you coffee, tea and fresh juices
- Help yourself to the fully stocked drinks fridges and snack shelves
And we have many many more initiatives that we will be rolling out over the next 12 months.
“We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant”
We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.
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