Full-time Receptionist

3 weeks ago


Richmond, Australia Elucell Full time

This role is a full-time position from Monday to Friday, inclusive of receptionist and social media coordinator responsibilities, and patient coordination. On-site clinic days are Tuesday through Thursday 10 am - 6:30 pm while Monday and Friday 10 am - 6 pm are remote work days.

**Responsibilities include but are not limited to**:

- Manage patient coordination, ensuring a seamless customer and patient journey
- Handle appointment bookings and rebookings
- Assist with prescription handling and patient aftercare
- Support management operations
- Assisting the Doctor with operational activities including scripting and pathology.
- Create and coordinate social media content
- Manage customer relationships, including lead generation, calling new leads, converting new patients, and onboarding them
- Perform reception tasks hourly with the priority of patient coordination and lead management
- Utilise basic social media skills
- Demonstrate excellent technical English, both oral and written
- Exhibit planning and coordination skills
- Provide top-notch customer service
- Possess excellent administrative skills, including proficiency in Google Suite (Excel, Word, PowerPoint)
- Knowledge of Canva is essential
- Provide retail and product recommendations
- Build relationships and rapport with clients
- Preferred experience working in a Health Clinic, Skin Clinic, Spa, Hotel, High-end Restaurant, or equivalent
- Strong attention to detail, exceptional organisational skills, and the ability to work in dynamic environments, demonstrating proactiveness and self drivenness
- Prioritise tasks effectively and communicate well
- Experience with Helix, Cliniko, Timely, Shopify, and WooCommerce, as well as familiarity with various booking systems and patient management programs, is advantageous though not mandatory
- Desirable: Qualifications or prior experience in a wellness clinic, medical spa, skin clinic, or medical facility.

**Benefits**:

- Full training provided.
- Work from home flexibility Monday and Friday only.
- Schedule: 38 - 40 hour working week. Bi-weekly rostering depending on clinic appointments.

**Essential**:
**Salary**: $32.00 - $39.00 per hour

Expected hours: 38 - 40 per week

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Application Question(s):

- What are your career aspirations and how do you envision them aligning with the opportunities at Elucell Clinic?
- What qualities and values are you seeking in the company you choose to work for?
- How do you typically feel after interacting with others? Do you find that social interactions energize you or leave you feeling drained?
- What has been the duration of your longest employment, and what factors influenced your decision to move on from that role?
- Please elaborate on the tools you have utilised and the variety of tasks you've handled within administrative roles.

**Education**:

- Advanced Diploma / Associate Degree (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Richmond, VIC 3121

Application Deadline: 22/04/2024
Expected Start Date: 01/05/2024


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