System Analyst

Contribute to UWA’s ITAM Service Delivery team
- Level 6, full-time appointment on a fixed term basis for 2 years
- Base salary range: $87,460 - $92,430 p.a. (pro-rata) plus 17% superannuation

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.

**About the team**

UWA is making significant investments in the Information and Technology Services to enable its strategic direction and goals. UWA is also looking to utilise technology advancements to expand its services and create new and innovative teaching and research models.

The redesign of the IT Services Delivery aims to realign the teams in centres geographically located in two critical mass services centres (Crawley Campus and QE2 Health Campus).

**About the opportunity**

As the appointee you will, under general direction, work in a small team and be responsible for assisting to identify gaps in process, customer service, SLA achievements and IT/vendor partnerships and implementing solutions. You will act as the entry point for new assets services/processes ensuring the handover to support process is adhered to. You will also be involved in working groups, contribute to business engagement sessions and form value add relationships with the broader IT Team. You will perform queue management activities to ensure timely ticket resolution/fulfilment, manage customer expectations and assist to identify opportunities.

**About you**

We require an enthusiastic and strong administrator with excellent communication and written skills.

To be considered for this opportunity, you will demonstrate:

- Relevant tertiary qualification or demonstrated equivalent competency.
- ITIL certification or substantial experience in ITAM Service Delivery process, including relevant experience with support of complex ITAM systems and services.
- Demonstrated experience in providing support and troubleshooting for Hardware and Software management for research solutions and Education enterprises.
- Sound analytical and problem-solving skills, and proven ability to interpret needs and recommend appropriate solutions within a changing environment.

Full details of the position's responsibilities and the selection criteria are outlined in the position description: System Analyst 517344.pdf

The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

**Closing date: 11:55 PM AWST on Thursday, 20 June 2024**

This position is open to international applicants.

**Our commitment to inclusion and diversity**

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We celebrate difference and believe diversity is fundamental to achieving our goals as a globally recognised Top 100 educational and research institution. We are committed to creating a safe work environment for Aboriginal and Torres Strait Islander people, women, people from culturally and linguistically diverse backgrounds, the LGBTIQA+ community and people living with disability.
- We have a globally competitive, gender neutral parental leave policy with 26 weeks paid leave after 12 months service and 36 weeks after 5 years.
- We have on-campus childcare facilities for children aged 6 weeks to kindy.
- We facilitate flexible working, with part-time and job-sharing arrangements considered.
- We have an ongoing partnership with Pride in Diversity and were recently awarded a Bronze Employer status for LGBTIQA+ inclusion.
- We have Athena SWAN Bronze accreditation and actively work to improve gender equity.