Junior Implementation Consultant

**Junior Implementation Consultant**

**Join the Jiffi Team**

At Jiffi, we are transforming how businesses leverage technology for growth. Located in Caringbah, Sydney our dynamic team of tech enthusiasts is dedicated to designing bespoke tech solutions that elevate customer experiences. As we continue to grow, we're looking for passionate individuals who share our vision for innovation and excellence.

**Position Overview**:
The Junior Implementation Consultant will assist with client implementations working closely with senior team members to ensure smooth deployment and client satisfaction. This entry-level role offers hands-on experience in consulting and project management, providing training and growth opportunities for a motivated individual looking to build a career in implementation.

**Key Responsibilities**
- Assist in Project Coordination: Support the senior team in planning and executing project tasks, helping to ensure timelines and milestones are met.
- Client Onboarding Support: Assist in client onboarding by setting up initial configurations, supporting product demonstrations, and assisting with training sessions.
- Requirements Gathering: Work with clients and senior consultants to understand basic business requirements and contribute to documentation and solution design.
- Configuration & Setup: Learn to customise various configurations to align with client needs, under the guidance of senior consultants.
- Testing & Quality Assurance: Conduct initial testing and troubleshooting, verifying that key functionalities are working as expected before product launch.
- Client Communication: Support the team in maintaining clear communication with clients, providing updates on project progress, and addressing questions or basic issues.
- Post-Implementation Support: Assist with post-implementation support, learning to respond to client inquiries and address any follow-up needs.
- Process Improvement Contribution: Observe and suggest improvements for implementation processes, helping to create more efficient and effective project workflows.

**About you**
- Bachelor’s degree in Business, Information Technology, or a related field, or equivalent work experience.
- Internship or 1+ years of experience in customer support, client services, or a related role; previous experience in a technical environment or consulting is required
- Good understanding of software, CRM, project management tools, and being a fast learner of software; knowledge of Microsoft Office Suite (Excel, Word, PowerPoint) is essential.
- Strong written and verbal communication skills, with a willingness to learn how to communicate technical details effectively.
- Eagerness to learn troubleshooting and problem-solving in a client-facing role.
- Good multitasking abilities and attention to detail, with an ability to follow timelines and manage assigned tasks.

**Why Jiffi?**
- Joining Jiffi means being part of a community that values innovation, collaboration, and personal growth. You'll have the opportunity to work on diverse projects, impact our clients' success, and advance your career in a supportive and dynamic environment.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (required)

Work Location: In person