Service Coordinator

6 months ago

Sydney, Australia Federal Court of Australia Full time

**Purpose of Position**

The purpose of the Service Coordinator (CPM) position is to provide administrative support for the Court and Tribunal Services function of the Courts including the collection and receipt of relevant monies under the PGPA Act, debt collection, management of the Litigant’s Fund, building maintenance issues, and the purchasing of goods and stationery.
The Service Coordinator (CPM) is part of the Court and Tribunal Services team and may from time to time be required to temporarily perform the functions of a Client Service Officer where there is no conflict with segregation of duties in finance related matters.

**Key Responsibilities and Duties**

The Service Coordinator (CPM) is responsible for:

- purchasing and accounts processing functions in accordance with the Public Governance, Performance and Accountability Rule 2014 and associated rules and determinations. This will involve processing accounts on behalf of the Federal Court, the Family Court and the Federal Circuit Court. A high degree of attention to detail will be required to ensure accounts payable are coded to the correct Court to ensure the accuracy of expenditure recorded in the budget reports for the respective Courts.
- managing the receipting and collection of relevant monies
- managing the debt management and recovery system in the Federal Court as it is a manual system utilising information recorded in Excel Spreadsheets. The debt management system for the Family Court and the Federal Circuit Court is an automated system managed through the Courts case management system, Casetrack 2.
- Managing payments into, and out of, the Litigants Fund in accordance with Court Orders.
- exercising appropriate financial delegations and utilising the Court’s financial management information system as required.
- ensuring that standards and directions are followed and where necessary, investigate causes of error and take corrective action.
- arranging contractors for repairs and maintenance of Court equipment as requested by local management
- administering local petty cash and Cabcharge schemes, and
- other duties, including acting as a client service officer, as required.

**Selection Criteria**
- Highly effective written and oral communication skills, both face to face and over the phone, and the demonstrated ability to build rapport with others to achieve team goals and objectives.
- Demonstrated ability to deliver excellence in service delivery with cash handling experience being highly desirable.
- Ability to undertake purchasing, accounts and financial processing functions with effective organisational skills and the ability to achieve results while managing competing priorities.
- Demonstrated ability to work with mínimal supervision while following procedures and completing work accurately and in a timely manner. Task and detail oriented with a strong concern for quality standards.

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