Service Technician

6 months ago

Melbourne, Australia King Living Full time

Established Australian designer and manufacturer of furniture
- Assess and repair customer issues, including furniture restoration.
- Report detailed technical findings to Customer Service.

Since 1977,
**King Living** has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.

**King Living** has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Centre in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, China, and Thailand.

At
**King Living**, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.

**The Opportunity**

As our Service Technician, you are responsible for assessing customer issues, attending to repairs, and maintenance of products after delivery. You are technically minded, hands on and will travel to customers' homes to perform, inspect, repair and evaluate customer service issues including the restoration process of assembled furniture.

All scheduling will be completed by the support office team and you pride yourself on keeping our customers updated every step of the way, whilst working closely with all departments to organise spare parts and update despatch and customer service as required, to get the job done.

**The Role**:

- Report detailed technical findings back to the Customer Service team with the outcome of service calls
- Carry out inspections ascertaining the cause of an issue and repair to the highest possible level
- Ensure all relevant information has been gathered to ensure all required work has been carried out correctly
- Take responsibility for the issue through the repair process and guarantee its quality at the end
- Ensure the customer is satisfied with the service provided
- Attain a high number of 5-star Product Reviews and high percentage of cases fixed on first call out
- Establish and build customer relationships whilst delivering exceptional customer service
- Support other Service Technician with in-home visits to assess customer service issues
- Educate the KING customer on how to better care for their King Living Furniture and improve the longevity of their furniture
- Action any customer correspondence or requests in a timely manner
- Ensure telephone enquiries are dealt with quickly and efficiently
- Report any customer complaints to your supervisor
- Promote the sales of King Care Services and goodwill of King Living

**About you**
- Must have a current full driver’s licence
- Have a background in the use of electronics (desirable but not essential)
- Background in the use of machinery and hand tools
- Experience in repairing both fabric and leather sofas welcomed
- Good with fault finding and solutions approach to troubleshooting
- Customer focused strong communication skills both verbal and written
- Self-motivated, safety focused and have a passion to learn
- A quick learner who is team orientated
- Customer centric with a strong work ethic to follow things through from start to finish with a get it done right the first-time mindset
- Well presented with a positive can-do attitude
- Proactive, reliable, punctual and have great communication skills
- Flexible to work overtime and ad hoc Saturdays as required

**King Living Benefits and Our Offer to You**
- Career development and ongoing product training
- Supportive and friendly team environment with a true family feel
- Generous employee, family, and friends ‘product discounts
- Discounted health insurance, retail brands and vouchers
- Paid Parental leave
- Australian owned company with a growing global footprint
- EAP to support your ongoing health and wellbeing
- King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status._
- To be considered for this role you must be an Australian Citizen or Permanent Resident with full working rights to work and live in Australia._

  • Maintenance Field Technician

    3 days ago

    Melbourne, Victoria, Australia Service Stream Full time

    About Service Stream Service Stream is a leading provider of innovative and integrated maintenance solutions. Our team of experienced professionals delivers high-quality services that meet the needs of our clients.A Competitive Salary PackageService Stream offers a generous salary package, including a base salary of $60,000 - $80,000 per annum, depending on...

  • Field Maintenance Technician

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Company OverviewService Stream is a progressive business that prioritizes quality, time, cost, and customer service requirements. As a Field Maintenance Technician with our company, you will be part of a secure and long-standing organization that offers a generous salary package, work-life balance, and opportunities for professional growth.

  • Maintenance Technician

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Job OverviewCivil Maintenance Workers are essential to delivering high-quality maintenance services in the field. As a Maintenance Technician, you will play a key role in ensuring that all tasks are completed efficiently and effectively.

  • Automotive Service Technician

    1 month ago

    Melbourne, Victoria, Australia Macro Recruitment Full time

    Automotive Service Technician OpportunityWe are seeking a skilled Automotive Service Technician to join our team at a well-established automotive dealership in the south-eastern suburbs of Melbourne.Requires experience as a Car Mechanic or Technician Competitive salary and benefits package South-Eastern Suburbs of Melbourne Key Responsibilities:Inspect...

  • Apprentice Service Technician

    4 weeks ago

    Melbourne, Victoria, Australia The Toro Company Full time

    A career-defining opportunity awaits at The Toro Company, where you can develop your skills as a Service Technician through our comprehensive apprenticeship program. As an Apprentice Service Technician, you will work closely with experienced OEM technicians at our Adelaide service centre, learning both in the workshop and out in the field.Through this...

  • Field Maintenance Technician

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    About the OpportunityCareer advancement opportunities await a skilled Field Maintenance Technician at Service Stream. This permanent, full-time position in Hope Valley, South Australia, offers an attractive salary package and work-life balance.Key ResponsibilitiesDeliver maintenance services safely and efficiently, adhering to quality, time, cost, and...

  • Service Technician

    1 month ago

    Melbourne, Victoria, Australia HospEquip Pty Ltd Full time

    About the RoleHospEquip Pty Ltd is seeking a skilled Service Technician to join our team. As a Service Technician, you will be responsible for performing regular service and maintenance of equipment at various Aged Care and Hospital facilities throughout Victoria.Key ResponsibilitiesPerform regular service and maintenance of equipmentWork closely with the...

  • Service Technician

    6 months ago

    Melbourne, Australia ArcTree Full time

    Global dynamic Company, Expert leader in their field - Positive work culture, supportive environment and scope for development - Melbourne based, Attractive Salary Base + Super - Our client provides power service solutions globally within the utilities, aviation, oil and gas, manufacturing and mining industries to name just a few. Always focused on service...

  • Service Technician

    3 weeks ago

    South Melbourne, Victoria, Australia Otis College of Art and Design Full time

    {"Role OverviewWe are seeking a skilled Service Technician to join our team at Otis.In this role, you will be responsible for performing maintenance and repair work on lifts and escalators, ensuring they are safe and functioning properly.As a Service Technician, you will work closely with our customers and other teams to identify and resolve issues, and...

  • Electrical Instrumentation Technician

    6 months ago

    Port Melbourne, Australia Service Stream Full time

    Primary Location VIC - Port Melbourne - Turner Street Job Description Summary Service Stream’s Utilities division are currently seeking an Electrical Instrumentation Technician to join our growing company. About the Role The role of an Electrical Instrumentation Technician involves performing maintenance work on plant items according to the contracts...

  • Service Technician Vic

    7 months ago

    Melbourne, Australia CSG Talent Full time

    **Service Technician** **Melbourne** **Company Background**: - European business providing cutting edge machinery plants, process technology and components into hygienic environments. - Opportunity for future career growth and to work within a flexible working policy. - Company has a formidable track record in their target industries internationally and...

  • Service Technician

    6 months ago

    Melbourne, Australia Recruitment Alternative Full time

    **Join an established business with over 20 years of industry experience**: - **Excellent package with a company car, phone, laptop, and uniform provided!**: - **Positive and supportive professional team** **About the Role** Due to company growth, a long-standing Australian business is seeking a skilled **Service Technician** to join their team in the...

  • Service Technician

    6 months ago

    Melbourne, Australia Roc Consulting Full time

    Service Technician role servicing welding equipment - Very generous salary + company car or allowance! - Open to all electrical trades people that are keen to move roles! Our client is a leading manufacturer of welding machines in the Australian market. With a rich history, the company has established itself as a trusted partner for industries relying on...

  • Apprentice Service Technician

    3 months ago

    Melbourne, Australia The Toro Company Full time

    Are you looking to become a qualified Service Technician? Toro has an exciting opportunity for a full-time apprentice position. You will complete **a Certificate III in Mobile Plant Technology**, work in a secure work environment, and a great working culture and mentorship to help you begin your new career. **Opportunity** An opportunity exists for a...

  • Technician - Hyperbaric Services

    4 weeks ago

    Melbourne, Australia Alfred Health Full time

    **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. - **Casual**: - ** Anaesthethic Technician Grade 1 (TF6)**: - ** Alfred...

  • Service Technician

    6 months ago

    Melbourne, Australia UGL Limited Full time

    ** Mechanical Service Technician **to join the team. These roles will be offered on a permanent basis working on a rotating roster of Days & Afternoon Shifts. **About the Role - Mechanical** - The Mechanical Service Technician is responsible for carrying out engine inspections and servicing, testing, preventative maintenance and repairs, modifications and...

  • Service Technician

    6 months ago

    Melbourne, Australia UGL Limited Full time

    **Electrical Service Technician** to join the team. These roles will be offered on a permanent basis working on a **rotating roste**r of days & afternoon shifts. **About your role** The **Electrical Service Technician** is responsible for responsible for carrying out engine inspections and servicing, testing, preventative maintenance and repairs,...

  • Mechanical Service Technician

    6 months ago

    Melbourne, Australia CSG Talent Full time

    **Field Service Technician** **Melbourne** - **Salary package includes a vehicle and fuel card, both available for personal and professional use + Meal Allowance of $115 per day while travelling.**: - **Join a business where they truly invest in your career with a 2-year training program, including potential training overseas.** **Company Background**: -...

  • Field Service Technician

    1 month ago

    Melbourne, Victoria, Australia Unitect S. p. A. Full time

    Job Title: Field Service TechnicianWe are seeking a skilled Field Service Technician to join our team at Unitect S. p. A. in Melbourne, Australia. As a Field Service Technician, you will be responsible for providing primary support and service onsite, installing, commissioning, maintaining, fabricating, and repairing fruit and vegetable processing lines.Key...

  • Service Technician

    2 months ago

    Melbourne, Australia Canadian Solar Full time

    **JOB** DESCRIPTION** **Service Technician**: Canadian Solar was founded in 2001 in Canada and has been listed on NASDAQ since 2006. It is now one of the world's largest solar technology and renewable energy companies. Canadian Solar is a leading manufacturer of solar photovoltaic modules, provider of solar energy and battery storage solutions, and...